The Residential Retention Leads are service-minded individuals who provide premiere customer service to Spectrum customers. These customer interactions include maximizing opportunities to retain existing customers from disconnecting while retaining and upselling core products such as video (TV), internet (data), and home and mobile phone services. Residential Retention Leads execute strategy that strikes balance between saving customers and retaining revenue. This position provides support to Residential Retention Representatives and Customers. This includes ensuring account corrections are accurately submitted and timely. Additionally, Residential Retention Leads alleviate escalated customers concerns and bring them around to value-added plans as they seamlessly transition between conversation and computer billing programs.
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