Vacancy caducado!
-if you are interested in this opportunity please email an updated copy of your resume to Dave at
We are currently seeking motivated and dynamic Customer Care Representatives for a contract to hire opportunity in Farmers Branch. Remote until TBD
Ideal candidate will have:
High school diploma or general education degree (GED) is required
Customer service experience /call center experience: 6 months-1 year experience is required
Typing skills of 35 WPM is required
Duties will include, but are not limited to:
Takes incoming customer service calls from client's customers and dealers.
Responsible for rebuttals for price increases and defusing situations prior to being escalated.
Probes and asks fact finding questions regarding cancellations (gathers information if customer is leaving for a competitor).
Researches customer accounts appropriately and handle disputes.
Assists customers who call with questions regarding billing and payment related inquiries.
Handles billing disputes and small collections.
Troubleshoots our client's system problems (including performance testing and low batteries) over the phone with customers and refers as necessary to the appropriate departments.
Answers questions on how to perform basic system functions.
Takes escalated customer service calls to resolve customer problems and escalated issues.
Negotiates pricing for customer add-on equipment and creates jobs.
Promotes self-service options of our client's services and systems and assists with web site troubleshooting.
Follows-up with client's technicians regarding job tickets. Able to open, close and reassign jobs as need.
Proactively works to assist others in achieving the organization’s objectives.
Vacancy caducado!