Service Desk Coordinator (Onsite)

Service Desk Coordinator: Perform day-to-day work activities coordinating the delivery of Move/Add/Change (MAC) Services and/or Break-fix cases - the ad hoc rearrangement, addition or deletion of product and service components or features such as software, hardware, carrier provisioning or other network components. Responsible for dispatching and closing all assigned cases including communicating, tracking, reconciling, and documenting the cases accurately within designated guidelines, deadlines and margin requirements. Coordinate with various functional groups to complete assigned MAC/Break-fix cases to the customers’ satisfaction and within specified SLAs. Ensure services are delivered to clients in a high quality and professional manner consistent with company initiatives and client expectations. This role is an integral part of the service delivery team and at times is required to collaborate across various internal and external groups.