Vacancy caducado!
- Facilitate working sessions with business users, technical resources, and process experts
- Serve as primary point of contact for executive escalations and communications
- Engage with executive-level audiences, creating presentation materials with emphasis on simplifying complex ideas into digestible presentations consumable by non-technical staff
- Provide Salesforce platform thought leadership across our multi-org / multi-cloud environment (e.g., Sales Cloud, Service Cloud, Community Cloud)
- Help to shape system architecture landscape, identifying gaps between current and desired end-states, and delivering comprehensive solutions that will enable achievement of the desired business outcomes
- Build POCs or prototype solutions by conducting hands-on development, configuration, or system setup
- For acquisition targets, perform analysis and gap assessment and recommend technical integration designs
- Construct and communicate clear and concise planning documents
- Manage and align business stakeholders, establishing and controlling scope, setting project schedules, identifying, reporting, and mitigating risks
- Create and maintain appropriate governance structures
- Drive the vision and roadmap for the key back-end systems that run the business
- Disseminate best practices on solutions / implementation and mentor junior team members in Salesforce best practices
- Follow and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions
- Effectively manage the key operational elements of the organization, including but not limited to: strategic planning and execution, resource planning and team meetings
- Build and maintain relationships with peers inside and outside the organization to ensure strong cross-functional collaboration and connection with the CIO and broader IT organization
- Build and maintain allocation and capacity plan, while building redundancy in team and individual career growth plans
- Effectively deal with ambiguity by confidently walking through an undefined situation and drawing out key requirements and organizational constraints
- Work effectively in a fast paced, fluid environment while building scale and re-usability in the enterprise
- Balance immediacy of need with scalability and supportability of solutions
- Salesforce
- SalesCloud
- ServiceCloud
- Salesforce CPQ (formerly Steel Brick)
- Einstein Analytics
- Live Agent
- Marketo – Digital marketing and demand generation
- Outreach.io – Sales prospecting
- Totango – Customer Success platform
- Impartner – Partner Relationship Management platform
- DiscoverOrg – data enrichment
- LinkedIn Navigator – data enrichment
- System Integration – Service oriented architectures, utilizing .NET framework
- Jira/Confluence – bug tracking and product engineering escalation
- Advanced Administrator
- CPQ Specialist
- SalesCloud Consultant
- ServiceCloud Consultant
- Undergraduate degree in Computer Science, Management Information Systems, Business, or relevant professional experience
- 10+ years of progressive work experience
- 5-7+ years of configuration and management in large Salesforce.com environment
- Exceptional stakeholder management skills, experienced and comfortable engaging at the tactical and executive level
- Experience implementing and/or operating in an Agile development methodology
- Ability to manage team members in remote locations and time zones
Vacancy caducado!