Vacancy caducado!
Operations Engineer / DevOps
Our client, an innovative facial recognition technology and mobile app-development firm is looking for a DevOps Engineer to join their TechOps team in San Juan, PR. Their TechOps team is their central defense against largeÂscale incidents as well as driving operational excellence across all of our products. Were looking for engineers who have owned or participated in operational and incident management for at least one system on the AWS platform. You should have a passion for working with new technologies and are not afraid to exercise your creativity in pushing the boundaries of existing technologies. TechOps engineers are encouraged to build solutions to problems while sharing the benefit of those solutions with other teams. This is an excellent opportunity to join one a worldÂclass team of engineers, and work with some of the best and brightest while also developing your skills and career within one of the most dynamic, innovative and progressive technology companies anywhere.
Responsibilities
Provide critical support, incident response, and management to internal customers across all of levels of management of communications and coordination of service owners via conference calls
Be a technology evangelist and use your deep knowledge to solve business problems
Reduce mean time to resolution for all incident types
Update and/or build worldÂclass listening systems
Participate in Agile sprints to evolve business processes and technologies
Get there first; be the first to detect and diagnose highÂseverity serviceÂimpacting events
Identify and troubleshoot recurring platform issues and engage service owners to assist with resolution
Automate tasks through creation and maintenance of scripts and tools
Respond to and complete customer requests within SLA via a trouble ticketing system
Take part in a follow the sun rotation split between Los Angeles, Puerto Rico and Manchester sites, including weekends and holidays
Create and review documentation, design new standard operating procedures
Mentor peers in your areas of technical and operational strength
Participate in the interviewing process
Primary Qualifications Basic Qualifications Required
Excellent English language written and verbal communication skills to facilitate efficient and effective interaction with peers and customers
Confidence to initiate, drive, and manage companyÂwide conference calls
Effective organizational skills to maintain a consistently high standard of operations in a busy environment
Knowledge of the Linux operating system and a good understanding of networking concepts
Familiarity with AWS
Excellent troubleshooting skills and a commitment to documenting findings
Highly desirable
Development/scripting skills in at least one interpreted language (e.g. Node/Python) as well as shell. Working knowledge of a compiled language is a plus
Familiarity with HashiCorp tools, specifically Terraform & Vault.
Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
Experience in Agile/Scrum or related collaborative workflow
Other Qualifications Preferred Qualifications
Experience driving collaborative projects from conception to delivery
The ability to maintain a high level of alertness and attention to detail for extended periods
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Effective prioritization and time management
Vacancy caducado!