Job Details

ID #1849291
Estado Territorios
Ciudad Guam-micronesia
Full-time
Salario USD TBD TBD
Fuente Territorios
Showed 2019-02-24
Fecha 2019-02-19
Fecha tope 2019-04-20
Categoría Servicio al cliente
Crear un currículum vítae

Front Office Agent (Tamuning)

Territorios, Guam-micronesia 00000 Guam-micronesia USA

Vacancy caducado!

Hotel Front Office Agent responsibilities include:

Performing all check-in and check-out tasks

Managing online, phone and walk-in reservations

Informing customers about payment methods and verifying their credit card data

Job brief

We are looking for a Hotel Front Office Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Office Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients' complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Requirements

Work experience as a Hotel Front Desk/Office Agent, Receptionist or similar role

Customer service attitude

Excellent communication and organizational skills

Degree in hotel management is a plus but not required. We will train you.

Please attach your resume when responding

Vacancy caducado!

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