Vacancy caducado!
Job Description
You will be collaborating with a strong team of IT Help Desk Technicians to solve problems related to software, hardware and networking. You will be working cross-departmentally to resolve various technical tickets.
The ideal candidate for this position should have a strong understanding of technology, including the various hardware, software and networking systems being supported. You have excellent problem-solving, customer service, and interpersonal skills paired with strong communication and patience.
Responsibilities:
Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems
Recognizing and escalating more difficult problems to Tier 2 support
Logging call/work activity
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process
Support audio and video equipment in conference rooms
Manage and monitor internal assets to ensure accurate inventory records
Other duties may be added and/or assigned as needed
Qualifications
Operating systems: Windows 10, macOS, ChromeOS
Saas: G Suite, Office 365, Slack,
Help Desk Software: JIRA Service Desk
Hardware: Apple, Chrome, and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
Client Endpoint connectivity - ethernet, wireless, TCP/IP and VPN
Experience with Sophos desktop security products
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
1-2 years+ experience working in a Windows/Mac environment
A+ and Security+ certifications preferred.
Additional Information
The Perks…- Location: Nashville Office
- Generous tenure-based PTO plan
- 9 company holidays
- Healthcare benefits
- 401k
- Learning and career growth opportunities
- In-house kitchen with coffee
- Regular company outings - lunch and happy hours!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Vacancy caducado!