Job Details

ID #2442452
Estado Tennessee
Ciudad Memphis
Full-time
Salario USD TBD TBD
Fuente Tennessee
Showed 2019-06-19
Fecha 2019-06-13
Fecha tope 2019-08-12
Categoría Apoyo técnico
Crear un currículum vítae

IT Field Technician-$17.00 per hour-A+ Certification (Memphis)

Tennessee, Memphis 00000 Memphis USA

Vacancy caducado!

I.T. / Technical Support / Part Time / On Call

$17/hr + Mileage Reimbursement + Cell Phone Reimbursement + On Job Expense Reimbursement

Field Technician

Position Summary:

The Field Technician delivers support services in two specific technical disciplines.

Operates within established best practices, Standard and Expectations for each specified discipline

1. Installation support Services

Delivers Installation services offered by a global software and hardware provider

Product configuration & design

Deployment (on site and or remote)

Training and Customer Satisfaction assessments.

2. Field Support Services - Provides onsite services as required.

These services include but are not limited to

Defective hardware replacement

Physical device deployment in support of new installations

Training functions, proactive client visitations etc.

Qualifications:

Must have strong IT knowledge, including basic internet hardware attachments, including Ethernet/Cat5 & power source cables.

Strong knowledge of MS Windows Operating systems, Network infrastructure and Print Client/Server Environments is preferred, but not a requirement.

Must have a reliable vehicle to travel to and from dispatch assignments

Must have a functioning cell phone (costs are reimbursed) to accommodate 120+ minutes of use each day.

Required skills:

Ability to troubleshoot technical problems in complex network environments

Ability to interact with clients in a professional manner

Ability to multitask client service deliverables while maintaining high levels of customer satisfaction

Excellent written and verbal skills

Ability to lift up to 25 pounds

Ability to bend at the waist and knees, kneel, sit and stand for extended periods of time

Essential Job Responsibilities:

Travel as required with minimal notice

Conduct business in a highly professional manner

Maintain a high level of customer satisfaction by responding to customer requests in a timely manner and with high quality of service

Escalate issues that meet escalation criteria as defined by the formal program (within the appropriate timeframes)

Document all Service Requests as per the company guidelines. All calls should be completely documented in real time.

Maintain technical knowledge through formal and informal training so as to stay current with new product offerings.

Utilizes and support Knowledge database in an effort to minimize customer down time.

Work overtime and occasional weekends when needed to meet customer expectations.

Perform other tasks as assigned.

Critical Success Factors:

1. Customer Satisfaction - installations and support services as measured by point surveys.

2. Productivity: Individual productivity as measured by Call tracking system.

a. Assigned calls closed To management assigned goals

b. Installations deployed To management assigned goals

3. Documentation: Checklists, forms, and Knowledge based documents to be updated as assigned.

4. Training Aggressively pursues training criteria both company provided and outside aids.

For consideration please reply with copy of resume including contact information.

Vacancy caducado!

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