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Company OverviewFrontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.Position OverviewFrontdoor is looking for a Manager, Benefits and Leave to support its growth and transformation. Reporting to the Sr. Director of Total Rewards, this role will partner with People team and business leaders to manage the strategic design, implementation and administration of benefit and leave programs across the U.S. and at least one other country, while ensuring a great associate experience.The successful candidate thrives in a fast-paced, high growth culture that values strategic communication, teamwork and results. You are self-motivated and detail oriented, with a strong orientation to data analytics and project management. Additionally, you embody Frontdoor’s “House Rules” by obsessing over customers’ problems, acting like an owner and not a renter, building trust via transparency, and doing great things every day.Job ResponsibilitiesLeads the benefits and leave area, ensuring that the benefit and leave programs deliver value to our associates and are aligned with competitive practices. Responsibilities include ensuring the plans are administered in compliance with plan provisions, managing outside consultants and business partners, ensuring that participants receive the highest level of customer service, and leading the design and implementation of benefit and leave strategies that are consistent with the Company’s business goals.
Develop benefits and leave strategies that ensure programs are designed competitively, executed efficiently, and align with company goals.
Oversees all functions associated with the administration of benefit and leave programs to ensure benefit and leave programs deliver a great associate experience through innovative solutions, communications, and education.
Leads or partners with a team of two benefit and leave professionals providing training, coaching, and guidance; encourages and supports individual talent development.
Oversees benefit and leave plans to meet regulatory compliance and governance/audit requirements, consults with legal resources and stays abreast of developing legislation and its potential impact.
Provides research and analysis of benefit and leave programs and vendor effectiveness to assess cost savings, process improvements and legal requirements to remain competitive and in compliance with health and welfare programs.
Responsible for audits and regulatory filings for benefit plans and managing/supporting vendor relationships of benefit and leave programs.
On a regular basis, prepares and reviews the benefit budgets, and reviews benefits expenditures, and analyzes variances.
Partners with broader People team to maximize the effectiveness of benefits and leave across various associate touchpoints, including with Talent Acquisition, People Operations, Compensation, and Talent Value Leaders.
Works closely with People Operations team in relation to benefits and leave, including review, testing, and system upgrades.
Partners with Finance, Legal, and Sourcing teams to ensure benefit and leave programs remain compliant and third party vendors meet company requirements.
Collaborates with Communications team to ensure benefit and leave programs are communicated effectively and creatively to associates and dependents.
Partners with Benefits broker/consultants, vendor partners, and network with industry peers, to ensure benefits are designed competitively, and delivered efficiently and effectively
Project manages benefits renewals, including timelines, analysis, and implementation.
Manages new location benefit and leave program set-ups.
Participates in mergers and acquisitions, anywhere from due diligence to integration.
Job Requirements
Bachelor’s degree (CEBS, PHR or SPHR certification a plus)
7+ years of experience (and 3+ managing) all areas of benefits and leaves
Maintains an expert knowledge of all federal and state laws related to associate leaves, retirement and health and welfare benefits
Strong managerial and leadership skills
Ability to partner with and influence all management levels
Effectively build relationships with key stakeholders
Excellent communication skills (verbal and written)
Ability to prepare and deliver executive level presentations
Advanced knowledge of business practices and problem resolution
Experience leading large-scale change management projects
Strong project management, planning and analytical skills
Intermediate or advanced Microsoft Excel skills
Experience with a fast-paced technology company (preferably software development)
Experience with a publicly-traded company is preferred
We prefer this role to be based in our Memphis, Tennessee corporate headquarters, which would require a relatively small amount of business travel. We are also open to this role being based in our contact centers in LaGrange, Georgia or Phoenix, Arizona, which would require slightly more business travel. (Our Sr. Director, Total Rewards is based in our Denver, Colorado engineering center.)
Physical Demands and Working ConditionsThe physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Incumbent must be prepared to:
Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones and etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
Incumbent will be subject to:
Inside working conditions: The change of building environment such as with or without air conditioning and heating.
#INCORP
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as Candu Home Solutions, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com .Job Category: Human ResourcesID: R0014375
Vacancy caducado!