Vacancy caducado!
JOB DESCRIPTION
This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests.
The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software.RESPONSIBILITIES:Provide front line technical support to local and remote users via calls, chat, email, and online support and service requestsUtilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issuesSupport commercial and customer specific applications and softwareSupport operating system and internet browser issuesSupport desktops, laptops, mobile devices, printers, scanners and other hardwareSupport wired and wireless network connectionsSupport network infrastructure issues affecting end usersAssist with password resets and account unlocksAssist with set up, installation, and configuration of hardware and softwareDiagnose, isolate, and resolve issues with network connectivityCreate, edit, and update documentation, instructions, and knowledgebase articlesUtilize an incident tracking system to create, work, and resolve ticketsClearly document description of issue and troubleshooting work done for escalation, review, and audit purposesEffectively determine when to escalate issues to specialist teamsProvide excellent customer service to the end userCommunicate with supervisors, peers, and end users to effectively solve issuesFollow all company and department policies and proceduresAdditional responsibilities may vary depending on the contract and positionREQUIRED SKILLS/EXPERIENCE:Must have a High school diploma or equivalent and 2-3 years of relevant work experience.Must be a U.S. Citizen and be able to obtain a Public Trust clearanceMust have at least one year of experience in a Support desk environment but would prefer 2+ years experience Proven hardware/software troubleshooting experienceProven experience providing effective and professional communicationProven ability addressing technical issues via telephone, email, and chatDemonstrated commitment to providing excellent customer serviceExperience with common software and operating systemsKnowledge of IT support Best PracticesAbility to work independently and within a team environmentAbility to follow procedures under stressful conditionsAvailability to work flexible hours in a 24x7x365 environmentThis is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the worlds leading companies, and a staff committed to helping you take the next step on your career path.To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.comVolt is an Equal Opportunity Employer.
Vacancy caducado!