Business Service Coordinator

Job Title: Business Service Coordinator

Reports to: Business Services Administrator

Job Description:

The Business Service Coordinator is responsible for the daily operations of serving

businesses in the Upper Cumberland. This position will provide quality customer service to

businesses to provide companies with potential work ready individuals, through

communication, and education of services that can be provided through a partnership

between the Upper Cumberland Local Workforce Board and the Empower Team.

Job Responsibilities:

? Develop a strong understanding of business customer needs

? Recognize and adapt to current employment trends and changing markets

? Work closely with Business Service Administrator and Business Service Team in order

to develop a focused business outreach plan

? Communicate the programs vision, models, and long-term strategies

? Utilizes strong communication skills and customer-service approach in order to maintain

and procure participants, and businesses

? Complies with company policies, values, business code, and all other company-related

procedures

? Maintain accurate records for services provided to businesses through the State of TN

database

? Promote established talent pipelines for directly referring quality candidates to support

workforce needs

? Travel to counties within the Upper Cumberland

? Oversees service strategies and develops proactive engagement plans to ensure quick

and effortless resolution of business customer issues and concerns

? Performs outreach to businesses and attends community events

Minimum qualifications:

? Minimum high school graduate or GED equivalent, but preferred post-secondary

degree in business-related field

? One-year experience in customer service that involved creating business contacts and

promoting of services

? Public relations mindset when performing duties and presenting services

? Ability to use office and computer systems/software

? Thrive in a fast-paced work environment

? Strong work ethic while being teachable

? Function as part of a team

? Create and present reports

Preferred qualifications:

? Four-year degree from an accredited university in Business Administration or

similar discipline. Equivalent experience in business services role will be

considered.

? Working knowledge of Labor Market data