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Job Posting End Date: 10/25Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.General Summary:Unum is currently looking for multiple Service Specialist Associates to work in our Portland, ME and Chattanooga, TN Home Offices. Individuals will be onboarded as part of a training class and will receive an interactive 9-week training program led by an instructor. We are looking for individuals who will thrive in a customer facing, fast paced, high production role. Great opportunity for someone who is looking for a role with a defined career path. This is the entry level of a three-level career path. As a Service Specialist Associate, you will be the first point of contact for most existing service-related inquiries. This role will provide highly responsive service to Plan Administrators, Brokers and Field Partners. This individual will partner other internal departments to achieve goals and outcomes. Service inquiries will range across all Unum products and services (administration through claims). Communication will be facilitated through different mediums including telephone and e-mail. This role requires heavy telephone usage. Employees are expected to work eight- hour shifts starting as early as 8AM EST and ending as late as 8PM EST, Monday - Friday.Principal Duties and Responsibilities
Successfully function in a fast- paced, high production role while maintaining high-quality work
Support relationships with Plan Administrators, Brokers, Home, and Field Office partners
Respond to many types of inquiries by leveraging a multitude of systems/workflows
Research, evaluate and respond to service issues
Handling service requests while exemplifying a high degree of professionalism
Achieve high customer satisfaction of ongoing administration processes
Engage in education to continually retain deep/broad knowledge of all Unum products and services
Demonstrated understanding of where referral or escalation is appropriate
Reflect a sense of passion around achieving results, unwavering customer focus, caring spirit, and willingness to own it
May provide focused support on typical tasks received in “bulk” where needed
Adopt change initiatives to improve workflow, enhance customer service and reduce operating costs
Coordinate flow of information back to the customer in an organized/timely manner
Act as an advocate for the field offices by surfacing trends/sales barriers/service model breakdowns to area leadership
Held accountable to achieve performance metric goals
May perform other duties as assigned including special projects/initiatives
Job Specifications
Bachelor’s degree preferred or equivalent Customer Experience
Propensity to quickly learn and understand marketplace dynamics relative to the value of Brokers and challenges of plan administrators.
Demonstrated critical thinking practices and strategic/forward thinker.
Ability to examine and make decisions (often unique and individualized)
Operate with a sense of urgency in a real-time service and multifaceted environment.
Solid interpersonal and negotiation skills
Solid communication skills including written/verbal
Interacts effectively at all levels of the organization on both a strategic and tactical level.
Ability to work under pressure, managing a complex and high workload while simultaneously changing direction based on the modification of business priorities.
Demonstrated ability to adapt to change to improve process, efficiency and service.
Demonstrates consistency in accuracy, speed and quality of work.
Supports extended hours of coverage, including working evening shifts as needed.
Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.Company:UnumA Fortune 500 company, Unum’s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.Unum is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process please contact us by submitting a request here.As we continue to operate our business during the coronavirus pandemic, we have modified the way we recruit, interview, and onboard talent to keep employees and candidates safe and healthy. Click here for more information.
Vacancy caducado!