Vacancy caducado!
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,600 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 263,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations.Payment, Virtual Solutions, and Innovation (PVSI)The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.Deposit and Credit Bureau Management Office (DCBMO)This newly created entity is responsible for the governance/oversight, standardized enterprise policy, centralized relationship management, consistent enterprise processes and procedures, integrated network of systems, quality control and customer experience related to all aspects of how Wells Fargo furnishes and uses consumer data to/from the FCRAs. Under the control of this office are the following functions; Furnishings, Disputes, Data Usage and Access, Vendor Relationships, Strategy and Integration and finally, Self-Assurance and Oversight.The Role This leader will be responsible for centralizing responsibility, authority, governance and execution of all enterprise support needs relevant to the provision and consumption of customer data to the credit reporting industry. This also includes the management and mitigation of customer disputes of CRA data as it pertains to Wells Fargo provided customer data.
Specific responsibilities include:
Own and drive data usage and access (i.e., consumption) across the enterprise; implement standards and protocols for the access and use of consumer reporting information by leveraging a centralized function to oversee and monitor processes.
Set data access control standards (permissible purpose) and drive usage and quality measurements across the Enterprise that directly improve the customer experience and that align to regulatory standards and best practices.
Responsible for development, implementation and management of all FCRA interfaces between the Enterprise and the NCRAs. This includes but is not limited to: subscriber codes, vendor invoice reconciliation and oversight of credit attributes.
Responsible for the development, implementation, and management of standards and controls, focusing on monitoring processes used to eliminate erroneous and unauthorized access while ensuring proper use in accordance with rules, regulatory requirements, law and contractual obligations.
Lead the oversight of the Consumption function and partner with all applicable LOBs on customer data access and consumption to facilitate LOB operational strategies. This includes but is not limited to: Underwriting, Account Review, Strategies, Models, Reporting & MIS and ensures alignment to the FCRA guidelines related to permissible purpose.
Ensure team member base is engaged, receives appropriate recognition, has the tools and knowledge to perform their functions and receives accurate and timely communication and performance feedback. Engages all levels of staff in keeping with Wells Fargo’s vision and values.
Create measurable MBO’s at the Line of business level and links to overall PVSI roadmap and strategies.
Ensure line of business strategic direction is consistent and supportive of the overall Enerprise direction and priorities.
The CandidateA mature leader with proven critical thinking skills and demonstrated senior operational credibility will be determining factors in selection. Successful candidates will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness and with regard to their accomplishments.The role requires a leader with strong relationship management, influencing, vision, operational and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The role requires a sense of urgency, passion for results, people skills and personal accountability for driving results.
Specifically, we seek:
Leadership: Proven ability to establish and gain buy-in for an idea or vision, define stretch goals that are attainable and directly support business goals, and garner enthusiastic support across the organization to accomplish the goals.
Problem Solving: Ability to visualize, articulate, and solve problems. Accurately analyzes complex issues, ensuring identification of underlying root causes. Demonstrates the ability to solve problems under conditions of uncertainty and ambiguity. Generates alternative solutions and expertly handles obstacles.
Professional Skills: Capable prolific communicator that is comfortable working with a wide variety of corporate executives, operations, customers and business partners. Proven teamwork skills; excellent interpersonal, written and oral communication skills.
Creativity and Innovation: Able to think creatively and critically to identify opportunities to uniquely and effectively meet customer needs. Strong ability to assess market and competitive conditions and to develop creative, break-through approaches supporting improved customer experiences and operational efficiencies.
Analytical Thinking: Obtains and uses data necessary to identify opportunities or understand problems; uses quantitative techniques to make it actionable.
Required Qualifications:
8+ years of experience in one or a combination of the following: project management, implementation, or strategic planning
6+ years of management experience in a planning environment
Ability to travel up to 25% of the time
Job Expectations:
Ability to travel up to 25% of the time
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFL&FOCUS=Applicant&SiteId=1&JobOpeningId=5511164&PostingSeq=1.All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Vacancy caducado!