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Position DescriptionWhat does a great Client Tech Support Specialist do?In this position, you will work in a dynamic, professional, client service-oriented environment with financial institution clients. You will provide day-to-day support answering inquiries and addressing complex issues. Requests for support are received via multiple channels, including telephone, email, self-service case tools and internal business partners. You will find opportunities to improve the client experience that will drive business results!As a Client Technical Support Specialist, you can look forward to:
2nd tier support for clients and associates; escalation contact for internal associates and clients.
Answer incoming client inquiries - phone calls, cases, etc.
Under limited supervision, troubleshoot, diagnose and resolve complex functional technical and/or operational problems.
Serve as a domain expert (SME) for majority of products within a designated domain; identify and resolve all issues presented for all products in designated domain.
Mentor and coach other associates; train new associates.
Assist in leading and taking action during change initiatives.
Effectively communicate and escalate complex issues to Product Development and other SME’s.
Represent Client Services in project meetings and provide consultative support to high-value clients.
Attain an in-depth knowledge of all products within a designated domain as well as other Fiserv products that interface.
Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. Responsibilities and impact may crossover technical fields/functions .Required qualifications for consideration:
High School Diploma/GED required: Bachelor’s degree preferred
Minimum of 2 years of experience in the banking/financial industry
2 years of college in applicable field
Must have Retail Online, Precision, or Online Banking experience
Solid background in customer service-oriented role
Preferred qualifications:
4-year college degree + 5 years of experience
Advanced degree+ 4 years of relevant experience
Exhibits capability of positively influencing clients, outside partners, and other associates. Encourages and leads by example, serves as mentor/coach.
Learn more about Fiserv:Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomesFiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks.Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.Explore the possibilities of a career with Fiserv and Find Your Forward with us.Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.
Vacancy caducado!