Vacancy caducado!
Do you just want a job, or would you like a CAREER? Our Company is looking for an experienced, reliable, and professional customer service representative to work full time. Our Company has been in Myrtle Beach, and Ocean Isle Beach, NC for years. We are a family business, focused on residential service.
These are the tasks associated with this position:
Answer customer inbound telephone inquiries
Set appointments for field service personnel
Determine who to send to each address based on company prioritization rules
Keep customers informed about the status of their service call
Collect and record call recap information from service personnel
Perform telephone "happy calls" to customers following service calls
Professionally address and resolve issues with the occasional dissatisfied customer
Other office duties when call volume permits
As the first person new customers encounter, you will be on the front line of our effort to deliver excellent, prompt, professional service. You support our customers and field service personnel, and our management supports you in an upbeat, pro-growth environment.
Our company works from 24 hours, 7 days a week to ensure customer satisfaction.
Are you interested? Reply your resume, with salary requirements and references.
Vacancy caducado!