Vacancy caducado!
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.AT&T has a need for an Availability Manager reporting to the Operations Lead - To supervise the 24x7 centralized operations staff in the activities associated with the identification, prioritization, and resolution of operational issues to ensure service levels and objectives are met. Refers issues to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance.Description of Job Duties/Responsibilities:
Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service. Identifies process matters of significance or enhancements and implements
Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs
Evaluating employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions
Leading incident response during critical outages and ensuring proper notification to management and customer POCs
Preparing Daily Report on Incidents/Change/Problem tickets and SLA status
Preparing summary report on all Major incidents occurring on shift
Preparing Operations Center scheduling
Must be able to communicate professionally with all levels of personnel from technicians to senior management
Strong time management, communication, interpersonal and presentation skills
Strong troubleshooting and technical skills in networking and desktop support
Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk a plus
Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
Experience scheduling in a 24x7 environment
Required Clearance: Candidate must be TSSCI with Polygraph. (#polygraph)Required Qualifications: Shall have seven (7) years of experience that may include a combination of work history and education. A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an associate’s degree is equivalent to 2 years of experience. The degree must be from an accredited college or university. Must have experience working with customer technology and support requirements.Desired Qualifications: ITIL v3 Foundations certification, Red Hat Certified Administrator (RHCA), Microsoft Solutions Associate (MCSA), Cisco Certified Network Associate (CCNA), or similar certification desiredAT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/VWe expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Vacancy caducado!