Job Details

ID #3398907
Estado Rhode Island
Ciudad Woonsocket
Full-time
Salario USD TBD TBD
Fuente CVS Health
Showed 2020-02-15
Fecha 2020-02-15
Fecha tope 2020-04-15
Categoría Etcétera
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Application Development, Senior Analyst

Rhode Island, Woonsocket 00000 Woonsocket USA

Vacancy caducado!

Job DescriptionAs a member of the Contact Center Technology Team, this role is responsible for implementing and supporting both vendor packages and custom Interactive Voice Response (IVR) applications.Position Responsibilities: Work with vendors to implement, enhance and upgrade contact center support software Work with business users to gather system requirements for requested enhancements Work with business users to triage issues and resolve day to day issues Design and develop call flows for new and existing IVR applications Adherence to security policies and internal processes Adherence to internal coding standards and best practices Work with contractors and other internal infrastructure teams to collaborate on database, windows and vendor specific modifications. Design, develop, test, implement and support custom processes around vendor applications Design, develop, test, implement and support enhancements to Nuance IVR applications Production Support and ticket resolution for all contact center related applications On-call responsibilities and phone rotation Strong verbal and written communication skills Strong interpersonal skills and ability to work with diverse workforce Strong organizational and multitasking skillsRequired Qualifications3+ years experience in application development or equivalent technical IT background Web development experience with Java and JSP Knowledge of SQL, OS scripting (Unix/Windows) Full understanding of the software development life cycle Understanding of relational database architecture and ability to design normalized table structure Understanding of client server hardware architecture Ability to create and execute complex test plans Understanding of coding best practices and adherence to standards Prior experience creating Business Requirements Documents Prior experience creating Application Design Documents Knowledge of batch programming and job schedulingPreferred Qualifications2+ years experience supporting contact center applications Experience working with external vendors Knowledge of Verint Impact 360 and IEX Totalview Workforce Management Experience with Voice XML, Nuance Development Framework, Nuance Tag Libraries, Nuance services – Data Access, Dialog Module and Audio, XML, JSP, Java and ECMAScript Hands-on experience with Spring framework and Maven build Experience with Tomcat server Oracle PL/SQL experience MS SQL 2012 or higherEducationBachelor's in Computer Science, Information Systems, Engineering or foreign equivalent is strongly preferred.Business OverviewIt’s a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at mailto:[email protected] . Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or [email protected] . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Vacancy caducado!

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