Store Leader - Warwick RI

Store Leader - Warwick RIJob CategorySales & Customer SupportLocationWarwick, Rhode IslandReq. ID63432Job TypeFull-timeApplyTesla participates in the E-Verify Program BUILD THE FUTURE Store LeaderAbout TeslaTesla is accelerating the world’s transition to sustainable transportation and electricity consumption by designing and manufacturing electric vehicles and energy storage systems. With our headquarters based in California, Tesla employs more than 30,000 people across four continents. Tesla manufactures cars at our factory in Fremont, California and produces Tesla Energy battery storage products at the Gigafactory, the world’s largest lithium ion battery factory–in Sparks, Nevada.Tesla Motors currently produces two premium EVs–Model S and Model X–engineered from the ground up to be the world’s best car and SUV, respectively. Model S received Motor Trend’s prestigious 2013 Car of the Year, and achieved the best safety score of any car ever tested by the NHTSA. Model X includes the first ever falcon wing doors, as well as Tesla’s award-winning electric all-wheel drive powertrain. Both vehicles come with road trip access to more than 400 Tesla Supercharger stations—the world’s fastest EV charging technology. Model 3, our third generation EV, is officially in production and available in North America.Tesla Energy produces the Powerwall, a residential battery pack, as well as commercial and utility-grade Powerpack storage systems designed to help reduce electricity costs, smooth consumption and create a more resilient electricity grid.Tesla is committed to hiring and developing top talent from across the world for any given discipline. Our world-class teams operate with a non-conventional product development philosophy of high inter-disciplinary collaboration, flat organizational structure, and technical contribution at all levels. You will be expected to challenge and to be challenged, to create, and to innovate. These jobs are not for everyone; you must have a genuine passion for producing the best vehicles in the world. Without passion, you will find what we’re trying to do too difficult.The RoleOur Store Leaders are seasoned sales veterans and naturally charismatic leaders. In this role, you will be responsible for leading the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation.You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations.To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.ResponsibilitiesBUSINESS HEALTH

Coach and motivate sales team to meet assigned sales, delivery, and productivity goals

Demonstrate sales leadership by role playing and having an active presence on the floor

Train and develop team on sales and delivery motions

Analyze data to determine optimal business strategies

Set individual goals for your team, ensuring goals are aligned with store goals

Ensure team is fluent in all aspects of product knowledge

Partner with Marketing to identify local marketing and event opportunities to drive sales

CUSTOMER EXPERIENCE

Responsible for ensuring all employees provide best in class customer experience for every customer

Manage customer escalations quickly and effectively

Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

EMPLOYEE ENGAGEMENT

Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner

Support, implement and provide follow-up for all training

Continually evaluate the performance of each employee and provide constant feedback to drive results

Identify hi potential talent and effectively succession plan for needs of the business

Ensure all employees adhere to Tesla policies and procedures

Resolve all human resources issues in a timely and effective manner, partnering with HR effectively

BRAND STANDARDS

Ensure facility maintenance and showroom presentation adhere to the brand standard

Control store expenses continually striving to reduce costs

Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

Requirements

Bachelor’s degree preferred

5+ years of applicable experience with proven track record to meet or exceed goals

Self-starting entrepreneur with exceptional management and coaching skills

Ability to prioritize multiple projects and adhere to business-critical deadlines

Excellent written and verbal communication skills

Dedicated and ethical approach to sales and sales operations

Ability to develop collaborative relationships acting as a well-respected, trusted partner that others want to work with

Ability to work evenings and weekends in a retail environment

Valid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history

ApplyTesla participates in the E-Verify Program About TeslaTesla is accelerating the world’s transition to sustainable energy. We design, manufacture, sell and service the world’s best solar technology, energy storage systems, and electric vehicles, providing customers the opportunity to generate, store and consume energy entirely sustainably. Tesla is committed to hiring and developing top talent from around the world for any given discipline. Based in California, Tesla’s workforce spans across four continents. We work to build an inclusive environment in which all people, regardless of gender, race, religion, or background, can come to do their best work. Our world-class teams operate with a non-conventional philosophy of inter-disciplinary collaboration. Each member of the team is expected to challenge and to be challenged, to create, and to innovate. We’re tackling the world’s most difficult and important problems—and we wouldn’t succeed without our shared passion for making the world a better place. Learn More About Tesla Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 510-602-3960 or send an e-mail to [email protected] and let us know the nature of your request and your contact information.For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact [email protected] for additional information or to request accommodations.