Vacancy caducado!
FOM
We are looking for a Front Desk Manager to manage our concierge. You will act as the face of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
Please email Mac@WyndhamPVD. com your resume and a summary with why you're interested in the position too fast track the interviewing process. (Management/ Hospitality experience is a requirement.) We are looking for a candidate who has strong management skills with whom will be able to implement policies and procedures within their first week.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
Train, supervise and support office staff, including receptionists, security guards and call center agents
Schedule shifts
Ensure timely and accurate customer service
Handle complaints and specific customers requests
Troubleshoot emergencies
Monitor stock and order office supplies
Ensure proper mail distribution
Prepare and monitor office budget
Keep updated records of office expenses and costs
Ensure companys policies and security requirements are metRequirements
Proven work experience as a Front desk manager or Reception manager
Hands on experience with office machines (e.g. fax machines and printers)
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
High School diploma; additional certification is a plus
Cover shifts when needed
Responsible for all disciplinary action of the Front Office staff
Go over resumes & BEO's with the Front Office
Implement new policies & procedures
Job Type: Full-time
Vacancy caducado!