Job Details

ID #2704255
Estado Rhode Island
Ciudad Johnston
Full-time
Salario USD TBD TBD
Fuente Citizens Bank
Showed 2019-09-15
Fecha 2019-09-15
Fecha tope 2019-11-13
Categoría Etcétera
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Collection Recovery Senior Specialist

Rhode Island, Johnston 00000 Johnston USA

Vacancy caducado!

DescriptionResponsibilities: The Collectn Recvry Sr Spec

may be required to support the several departments within LSO. This may

include monetary transactions, reporting, specialized letters, recovery account

set up, account maintenance, research, and may assume additional tasks as

requested by management. Primary responsibilities

include:

Research

– Utilizes internal bank tools and websites to help facilitate responses

to customer correspondence.

Specialized

Letters - Manually review and generate letters that may require

calculations and accurately inputting customer data in order to generate

the required letters.

Recovery

Account Setup - Manually load customer account data to the Recovery

Management System (RMS) for accounts that may not have loaded according to

the normal account process.

Account

Maintenance – Manually update accounts to ensure proper treatment and

monitoring of interest and fees.

Reporting

– Manually retrieving, updating and maintaining departmental reporting

functionalities that are utilized by all levels within the department.

QualificationsQualifications: Required Skills/Experience:

Highly Organized and Detail Oriented

Exceptional written and verbal communication skills

Self-directed with excellent time management skills

1-3 years of experience with reconciliations and general ledger balancing

1-3 years experience working in an operations environment.

Possess and apply strong analytical skills

Ability to work under pressure with efficiency and accuracy

Ability to plan and prioritize workload

Requires ability to provide backup support in all aspects to staff.

Ability to multi-task and function efficiently in high volume, fast paced, deadline oriented environment.

Proficiency in MS Word, Outlook and Excel

May participate and help shape process improvement efforts for the department.

May assist in developing and implementing policies, procedures, and training materials to maximize efficiency.

System knowledge of Oracle and Checkfree is a plus.

May manage/participate in small projects requiring coordination with other teams and may perform other such duties as assigned including trouble shooting operational issues.

Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.

Preferred Skills/Experience:

ePost experience

Accounting or Teller Experience

Mainframe experience: KO/RMS/ALS/IMPACS

Oracle experience

Educational, Certifications and/or Other Professional Credentials:

High School or Equivalent required, Associate Degree preferred

Hours and Work ScheduleHours per Week: 40Work Schedule: 8am-5pm, Monday-FridayWhy Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

Vacancy caducado!

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