Job Details

ID #3434575
Estado Rhode Island
Ciudad Eastprovidence
Full-time
Salario USD TBD TBD
Fuente Santander Bank, NA
Showed 2020-02-20
Fecha 2020-02-21
Fecha tope 2020-04-21
Categoría Etcétera
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Representative, Customer Service, East Providence, RI (Full Time)

Rhode Island, Eastprovidence 00000 Eastprovidence USA

Vacancy caducado!

Representative, Customer Service, East Providence, RI (Full Time) - 2000827##DescriptionAs a member of Santander’s retail banking division, you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander BankCandidate is responsible for providing consistent high quality customer service to Santander's consumer banking customer via the telephone. Accurately responds and educates customers on inbound service and sales inquiries. Strengthens the customer relationship, effectively identifies customer needs, resolves issues and provides a customer experience that creates the opportunity to recommend additional products and services. Candidate demonstrates a strong knowledge of Santander's products and services including deposit, loans and credit cards. Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local lawsResponsibilities

Keeps informed of changes in bank products, services and procedures

Responds to customer inquiries regarding mailings (i.e. statements, promotions, mortgage notices, escrow notices, etc.)

Identify Customer needs, educate and sell customers on bank products, services and recommends solutions

Responds to and resolves customer inquiries on account status, researching problems and inquiries

Assesses customer needs beyond the immediate reason for contact

Provides consistent quality customer service to internal and external customers that meet or exceed Santander's standards

##Qualifications

High school diploma or equivalent

Minimum 6 months customer service experience

Basic aptitude for math, and proven ability to work with systems, accuracy in typing

Ability to adjust to a changing environment

Ability to educate customer on a service or product solution

Ability to empathize with a customer and take ownership of an issue

Ability to follow up on customer and commitments

Ability to listen and interpret customer communication to identify needs

Ability to make decisions and explain criteria and actions

Ability to present information and solutions in clear concise terms

Ability to question, accurately identify a need and present an effective solution

Ability to set customer expectations and explain to customer what is being done to resolve an issue

Bi-lingual specialty skill desired (Spanish and English)

Complete knowledge of Sovereigns products, policies and procedures

Demonstrates ability to identify suspicious, red flag, high risk or fraudulent activity

Demonstrates analysis and problem solving skills

Demonstrates high level of professionalism; actively attends meetings and conveys understanding of comments and questions of others; listens well in a group

Encourages and empowers others to achieve; creates enthusiasm, a feeling of investment, and a desire to excel

Excellent organizational and multi-tasking skills required

Flexibility in schedule

Generates new ideas; goes beyond the status quo; recognizes the need for new or modified approaches; brings creativity to the job

Manages time effectively

Positively asserts own ideas and persuades others; gains support and commitment from others; mobilizes people to take action

Proven Customer Service skills and ability to work in a fast paced changing environment

Responds well to personal development and feedback, demonstrates a willingness to learn

Shows ability to confirm and check for understanding of communication

Speaks clearly and expresses self well in groups and in one-to-one conversations; articulates thoughts, ideas and solutions clearly; shows ability to simplify complex issues

Strong communication skills and ability to present information clearly and professionally

Strong verbal communications and customer service skills

The ability to navigate Santander system to collect information and data needed to identify and assess needs and or diagnose service issue

Working knowledge of Santander products, service and systems and ability to communicate and educate customers

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Job : Customer Service

Primary Location : Rhode Island-East Providence-95 Amaral Street - 06359 - Santander Way##

Organization : SBNA Operations (5000)

Schedule : Full-time

Job Posting : Feb 19, 2020, 5:26:27 PMAN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

Vacancy caducado!

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