Vacancy caducado!
The Holiday Inn Express Reading Airport is seeking a full time responsible, outgoing, hospitality specialists to join us in the commitment to deliver IHG's Guest Love experience to all.
Ideal candidates
Fluency in local language- extra language skill a plus but not essential
Must be flexibility in scheduling including nights and weekends.
Must be able to complete work with minimal supervision
Maintain composure in a sometimes fast pace environment.
Must have excellent communication and follow up skills
Response to guest issues and/ or problems in a timely manner
Uphold professional appearance, phone etiquette, attitude and demeanor
Credit card processing and cash handling skills needed
Must have computer skills. Ability to input information into the computer system, access the internet, receive and sent emails
Responsibilities
Welcome guests in a warm, courteous manner
Acknowledge Rewards Club Members and returning guests in person or on the phone
Take and manage guest bookings
Handle cash and credit transactions
Checking in and out guest swiftly- take ID's, hand out keys, and give direction and hotel amenities
Stay ahead of the guest needs- record and act on their preferences, requests, questions and concerns.
Follow safety procedures and report all incidents
Know what events and or meeting are going on both on and off property
Assist guests in any way possible
Core Values = True Hospitality
True Attitude- being caring, wanting to make positive difference and building genuine connection with guest
True Confidence- having knowledge and skill to perform your role and giving guest the confidence that they can trust you to help and support them during their stay
True Listening- focusing on what your guest is saying, picking up body language that is often overlooked. Understanding what the guest wants and needs
True Responsiveness- providing guest with what they need and doing so in a timely caring manner The Holiday Inn Express Reading Airport is seeking a full time responsible, outgoing, hospitality specialists to join us in the commitment to deliver IHG's Guest Love experience to all.
Salary based upon experience
Vacancy caducado!