Bail Underwriter/Call Center Operator (Reading, PA)

Looking for full time second shift bail underwriter/call center operator for our Reading location. Shift is 4pm-12am. Individual must have dependable transportation, basic computer skills, and must be comfortable working alone. Reliability, organization, and dependability are a must. Must be bilingual. Job duties will include:

Answers incoming calls & responds to customer emails;

Handles customer inquiries both telephonically & by email;

Researches required information using available resources & systems;

Manages & resolves customer complaints;

Provides customers with product & service information;

Updates existing customer information;

Processes forms & applications;

Identify & escalate priority issues;

Routes calls to appropriate resource or personnel;

Follows up on customer calls where required;

Documents all information according to standard operating procedures;

Complete call logs;

Produce call reports;

Processes credit, debit or other cash-type payments;

Reports new membership applicants to the Director of Customer Services;

Provides daily report of payments to the Director of Customer Services;

Performs miscellaneous job-related duties as directed or assigned;

Ownership & maintains the organization's collection data for all Legal Plan Members;

Performs day-to-day collection activities directly with Legal Plan Member's