Technical Support Analyst

Reference #: 126425-1

We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate! As first point of contact for North America, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. As a key member of the team, your main purpose is to diagnose and resolve both technical and product functional inquiries or to handle implementation requirements for new customers, including customer training. You will be responsible for proactive, seamless customer service in response to client service requests received via multiple channels (telephone, e-mail, chat) for Primo. By collaborating internally with regional departments, you will deliver exceptional service by investigating, reporting, and documenting customer issues and/or enhancement requests while ensuring that both internal and external stakeholders are updated as appropriate. You will be working closely with senior team members, and actively participate in discussions to optimize the customer experience. If this sounds like an opportunity you are interested in, then we would love to talk to you!