Operational Support Specialist

Supports the lines of business at First Commonwealth Insurance Agency with various administrative and support tasks as directed. Primary responsibilities include working with policy and account information inside various agency system platforms. Establishes strong working relationships with management and insurance carriers to complete various tasks. Assists managers with policy renewals, data entry, quality control, and other client support tasks. Coordinates the completion of sponsorships, donations, work requests, special assignments, etc. Maintains current knowledge of agency insurance products and their benefits. Identifies and suggests solutions to customers as opportunities are presented and refers customer to appropriate agency contact as needed. Completes supportive tasks including but not limited to: overseeing agency emails and faxes; processing mail; depositing checks; printing, binding and mailing documents; ordering supplies: reserving training rooms: ordering and coordinating meals; electronic filing: answering the phone, etc. This role requires the maintenance of files and records for each client .