EC Training Coordinator

As the First Commonwealth Engagement Center Training Coordinator you will be responsible for onboarding new team members and delivering ongoing training to current Engagement Center Specialists in person, remotely, or combination of both for the Entire Engagement Center Team. You are innovative, and can develop and conduct effective and fun sales and product training. This expertise, combined with your systems knowledge, allows you to provide escalation support to the Engagement center or to take and triage calls as well as digital interactions. You will maintain and keep Engagement Center Policies and Procedures (OneNote) updated and send out new information and updates as needed. You will partner with Employee development to implement and roll out new features to products as well as system enhancements and work closely with other areas to test upgrades. You'll also serve as one of our 'go to' employees when new hires need a mentor for a week.