Vacancy caducado!
- Investigates and resolves software and hardware problems of computer users across the organization via remote and deskside support.
- Serve as a Technical Support Analyst, providing tier 1-2 one-on-one technical support to users at all levels of the organization.
- Provide resolutions for issues received via the Service Desk ticketing system, email, telephone calls and walk-ups.
- Quickly identify and escalate situations requiring urgent attention.
- When necessary, track, route and redirect issues to correct resources using a warm handoff.
- Support enterprise software uplifts.
- Participate in weekend and holiday on-call rotation.
- Representative tasks include, but are not limited to:
- Remote and deskside troubleshooting of software issues. Must be able to support the Office 2010-2016 suite, Windows 7, Windows 8, Windows 10, and many other Windows applications, including engineering software (AutoCAD, etc.). Must also support Macs running Office, Mail, and other applications.
- Configuring and advanced troubleshooting of workstations, laptops, printers, network equipment and wireless devices, including mobile devices like iPhones and iPads.
- Imaging computers and troubleshooting imaging issues using SCCM.
- Workstation deployments and recoveries.
- Maintaining hardware and software records using Lansweeper.
- Documenting all work done from initial request through request completion in our Service Desk ticketing system.
- 2+ years of experience providing hands-on technical support to end users in an enterprise environment. Must demonstrate initiative, strong ownership of issues and high performance.
- Solid knowledge of Microsoft Office 2010, 2013, 2016, Windows 7, Windows 10, antivirus applications, computer imaging, videoconferencing equipment, printers, and remote access tools.
- Some experience supporting Macs in an enterprise environment.
- Experience with imaging and hardware deployments using SCCM
- Understanding of DHCP, DNS, and Active Directory as it relates to user desktop issues and troubleshooting.
- Understanding of TCP/IP networking protocol to do preliminary network troubleshooting.
- Excellent listening and communication skills, with the ability to maintain a calm, non-alarmist demeanor when troubleshooting.
- A+, Network+, Microsoft certifications, and ITIL certification preferred, but not required.
Vacancy caducado!