Vacancy caducado!
The Lake House Restaurant at the Lake of the Woods Resort is looking for a Front of the House Manager.
Following are our expectations of the person who successfully obtains this position:
Essential Duties and Responsibilities:
Ensures that all F.O.H. team members adhere to all company policies and procedures uniformly and without exception, e.g. uniform standards and attendance
Helps in any area of the operation as circumstances dictate
Organizes and supervises shifts, establishes floor plans based on reservations and expected walk-in business
Provides assistance to team members in the execution of their work duties
Responds to, and resolves customer concerns and complaints
Corrects potential problems before they affect customers
Maintains highest standards/consistency of quality control, hygiene, legality, health and safety
Prepares and reconciles cash drawers, monitors and maintains strict and consistent
adherence to company cash control policies, including staff accountability and
responsibility for any and all cash inconsistencies
Prepares, records and deposits bank deposits and change order reimbursements according to company policies and procedures
Balances company safe before and at end of every shift
Responsible for all cash control and company security procedures regarding company safe, ordering change as needed, and disbursement of funds temporarily secured in company safe
Implements posted work schedules, while adjusting as necessary to cover team member
call-ins or shortages, and adjusts the amount of staff on hand as business dictates (labor cost control)
Ensures accurate time and attendance records (in Micros and handwritten backup) are consistently maintained by team members to safeguard payroll accuracy
Trains and develops team members
Organizes daily pre-shift meetings as a communication tool between management and team members
Assigns work duties and side work to team members, and ensures assigned duties are
completed
Maintains a clean appearance of facilities during shift (appearance of restrooms, unproductive team members in guest view, over-abundance of trash, etc.)
Performs adjustments of transaction checks for restaurant server/bar/retail personnel as
needed and provides all necessary back-up documentation and forms according to company policies and procedures, in matters such as voids, comps, discounts, coupons, methods of payment as well as accounts receivables, trades, and walkouts
Consistent documenting and disciplining of team members not following company’s policies and procedures, and close communication with Human Resources Manager as well as members of management team
Ensures all team members are always correctly dressed in complete uniform, offering
professional, courteous and exceptional service to guests
Collects and coordinates applicable end-of-shift cash due and financial documents and
reports from restaurant/bar/retail team members
Uses properly designated company forms when providing documentation (PAF form,
corrective counseling, performance reviews etc.) and submits copies to Human Resources Manager
Monitors beverage dispensing system and beer cooler for adequate stock
Procures liquor from stock when ordered by bar staff on appropriate form and with necessary backup documentation according to company policies
Procures items from supply storage as needed (sanitary supplies, hand towels, coffee, silver and glassware)
Obtains and secures lost-and-found items with documentation according to company
procedures.
Consistent enforcement of Health Department, Alcohol Awareness Trainings and other
regulations and guidelines on behalf of company, team members and guests
Marginal Job Functions:
Excellent verbal and written communication skills
Capable of communicating effectively with customers and employees
Knowledge of Personal Computer, Microsoft Word and Excel
Ability to work under pressure in a fast-paced environment
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Strong leadership, motivational and people skills
Performs all other duties as assigned.
Bring Resume to the job fair on Monday - June 1st - at the Lake House Restaurant.
Lake of the Woods Resort is an equal opportunity employer
Vacancy caducado!