Vacancy caducado!
Job DescriptionWhen you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.How will you make an impact?The Customer Service Team, located in our Hillsboro, OR facility, provides customer facing support to the field engineering team of the Materials and Structural Analysis Group (MSD) and external customers in a high volume customer service environment.What will you do?
Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
Maintains master data concerning install base and end-users
Accurately process high volumes of quotes, purchase orders, and other contract related customer requests.
Prepares and tracks customer quotations within a defined period of current coverage expiration.
Respond to requests for terms and conditions negotiations related to service contracts.
Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
Maintains professionalism in working relationships with team, customers and others within the company.
Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding focus on customer service.
How will you get here?Education
Requires a HS Diploma
Typically requires a bachelor degree and/or 1-3 years of experience in service contract management or equivalent combination of experience and education
Knowledge, Skills, Abilities
Requires outstanding problem solving, follow-through, attention to detail and organizational skills.
Moderate excel, word, and access database skills.
Excellent typing, 10-key speed and accuracy rate.
Ability to maintain professionalism and courtesy under pressure.
Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation.
Consistently communicates with customers, peers, and other Thermo Fisher Scientific employees in a helpful, friendly, and professional manner. Must have a professional working proficiency in English
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Vacancy caducado!