On-Site Support Representative - Functional

On-Site Support Representative - FunctionalDescriptionJacobs is a global technology company, delivering solutions for a more connected, sustainable world. We test, operate, sustain, and secure critical infrastructures and weapons systems using unique technology application and agile software development capabilities to improve mission capability and operational readiness. Jacobs' deep experience with advanced technology systems and our wide-ranging program support capabilities work together to make us a premier partner to aerospace and defense clients locations around the world.We are looking for an On-Site Support Representative-Functional to support the Patriot Excalibur (PEX) program atTinker AFB, OK.Patriot Excalibur (PEX)is USAF software used to automate processes such as scheduling, training, andstandardization/evaluation in squadron sized units using an Agile softwareengineering approach. The successful candidate will be responsible for workingwith the team to provide guidance on real world utilization of PEX and conducttest activities.Under governmentaldirection, provide dedicated, on-site support for customized applications,interfaces, and systems administration requested by Major Commands. Interactwith government customers to support PEX implementation, upgrades anddisposition.Work scope may include any/all ofthe following duties:Oversee PEX implementation, upgrades, and disposition; ensure PEX hardware and software versions are compatible

Manage PEX security permission levels, user list, and access levels

Provide initial, continuity, or refresher training to local users on-site in the operations of PEX features and upgrades

Troubleshoot PEX software, hardware problems found by the user at the unit or squadron to provide problem identification, resolution and tracking to include logging the problem, duplicating through testing and analyzing until a resolution is found

Maintain control and cognizance over USAF unclassified/classified data

This list isnot intended to be all-inclusive and may be expanded to include other dutiesand responsibilities.

QualificationsRequires two (2) years of college and five (5) years of directly related experience in an Novell Netware, or NT environment, or a combination of education, certifications (Novell CNE, Microsoft MSSE or equivalent preferred) and relevant experience for a total of seven (7) years. Progressive relevant training and/or certification in appropriate discipline may be substituted for one (1) year of education or experience requirement.Knowledge, skills &abilities required:

Operational flying and non-flying experience in training, Stan/Eval, scheduling, and readiness experience is highly desirable

PatriotExcalibur experience highly desirable

Understanding of and ability toanalyze/troubleshoot hardware, software, and Windows operating systems

Dependent upon local unit requirements,knowledge of networking hardware/software over classified and unclassified governmentnetworks may be required

Training & Certifications:

PerformanceWork Statement (PWS) may define and require specialized training and/orCertifications in order to effectively satisfy work requirements.

Guidelines (level ofsupervision required to perform):

Must be able to work independently but within the framework established by the supervisor and/or customer.

Complexity oftasks/responsibilities:

Must be able to identify and analyze important factors and conditions in order to recognize and apply an understanding of interrelationships, and anticipate customer need.

Must decide course of action based on analyses of the subjects and issues related to the assignments and select the appropriate course of action from acceptable alternatives.

Must be able to work independently and with minimal to no supervision

Positionssupervised:NoneEssentialFunctions/Requirements PhysicalRequirements: Light- Workusually requires standing or walking to a significant degree. Exerts up to 20lbs. of force occasionally or up to 10 lbs. of force frequently tomove objects. Must be medically and psychologically fit for deployment asdefined in DoDI 3020.41, Enclosure 3. WorkEnvironment: Must maintaina positive work atmosphere by behaving and communicating in a manner to getalong with customers, clients, co-workers and management.Must be ableto work independently and with minimal supervision. Equipmentand Machines: Standardoffice equipment and machines, computer workstation. Attendance: With theexception of STD/LTD/FMLA & approved time off, attendance is consideredessential.Must be ableto work within the shift hours of 6:00 a.m. and 6:00 p.m.May berequired to work outside of normal shift hours when required for missionsupport. Must be flexible to support thecustomer.Travel:Must bewilling to deploye under peacetime and armed hostility conditions to supportassigned units in a theater of operations of the U.S. Armed Forces depoloyedoutside of the United States. Occasionaltravel required for training and MPUC. OtherEssential Functions: Must be ableto secure and maintain a DoD security clearance.Must passdrug testing.Must be ableto read and write effectively in English.Must embraceBeyond Zero/Safety principles of Jacobs to include; adhering to safe workpractices and standards while performing daily tasks, taking responsibility forown and coworkers' safekeeping and encouraging other to work safely.Must maintaina positive work atmosphere by behaving and communicating in a manner to getalong with customers, clients, co-workers and management.Must performwork activities requiring interaction, negotiating, instructing, supervising,persuading or speaking with others.Must be ableto work under supervision and respond appropriately and professionally tocriticism from a supervisor.Must beresident in the local area of the main supported unit.Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.Primary Location United States-Oklahoma-Tinker AfbReq ID: ATE00040N