Market Operations Customer Service Representative

Market Operations Customer Service RepresentativeRequisition ID2020-9645CategoryCustomer Service/SupportLocationUS-OH-SOUTH POINTPosition TypeActive Full-TimeAddress135 TOWNSHIP RD 1012CitySOUTH POINTPostal Code45680State/ProvinceOHTravelNoneOVERVIEWJoin the Leader in the Home Healthcare Industry.and.nbsp;Rotech Healthcare Inc. is a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipmentand.nbsp; Each and every day, thousands of employees contribute to delivering outstanding customer service and patient care through hundreds of locations across 48 states. Additional information can be found at.and.nbsp; www.rotech.com. .and.nbsp;TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORKJOB INFORMATIONSummaryWe are seeking a dedicated Customer Service Representative Market Operations to join the Rotech team. This position is responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursementand.nbsp;The CSR Market Operations is also responsible for directing and managing new patient set ups, existing patient requests and tickets in accordance with Rotech and internal location standards for multiple locations across the region. The CSR Market Operations may also be assigned additional job duties as required and additional projects to support the location in achieving their goalsand.nbsp;Essential Duties and ResponsibilitiesAssists with updating respiratory gridCommunicates and works with operations and sales staff to reduce internal work-flow issues and errors that impact processing time-lines and patient care. Is proficient at managing varying expectations per each referral source and sales repCommunicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely mannerComplies with all applicable company policies and procedures to meet JCAHO and company standardsComplies with and follows internal and company-wide operating protocols in processing role. Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errorsManages the process of rolling on and rolling off locations to the Region teams including leading kickoff meetings, training sessions, and communicating expectations and processes to primarily location manager, sales staff, and CSRsMonitors office suppliesPrepares invoices for next day routesProcesses paperwork-confirms tickets, inputs new patient set-ups, and completes daily assigned work in an accurate and timely mannerProvides technical assistance to customersVerifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line. Maintains understanding of internal policies and procedures. The CSR Market Operations is expected to maintain expertise of insurance requirements for their primary locations in addition to a working knowledge of their colleague's primary locations to provide coverageWorks autonomously an