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Job description
Hotel Night Auditor/Part-Time/Benefits/Great Pay
Radisson Hotel Akron/Fairlawn
200 Montrose W Avenue Akron, OH 44321
The Role:
The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.
Duties and Responsibilities:
Always great guests in a friendly and professional manner according to Radisson Hotel standards
Engage each guest as a unique individual and listen attentively to their requests
Perform accurate check-ins and check-outs of guests daily
Answer the telephone in a timely and professional manner
Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations + cancellation policies
Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
Anticipate and address guest's service needs
Listening to guest's complaints or concerns and resolving their issue in a timely manner
Promote a safe working environment
Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
Comply with the Radisson Hotel Policies, Procedures and Code of Ethics
Keep work area neat and tidy
Uniform and personal appearance are clean and professional and are in accordance with Radisson Hotel Policy
Manage nightly hotel operations
Verify revenue from all sources is accurately balanced, follow up on any discrepancies
Post any transactions needed
Perform end-of day procedures
Produce daily reports for departments and department heads
Required Skills and Experience:
Highly energetic, go-getter, motivated individual
Willing to take initiative and work with little direction.
Previous hospitality industry experience preferred but not required
Excellent interpersonal and communication skills with strong customer/client focus essential
Strong problem-solving skills
Ability to work in a fast-paced, high pressure environment
Ability to shift and manage multiple priorities
Results driven focus and ability to work through to completion in a timely manner
Adaptable to change
Vacancy caducado!