Vacancy caducado!
Woodspring Suites Dickinson, ND
Guest Service Representative- multiple shifts
Job Title: Guest Service Representative
Reports to: General Manager
FLSA Status: Full-Time / Non-Exempt
Supervises: None
Location: Single Property
Job Responsibilities:
Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner.
Essential Functions:
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Secures payment; verifies and adjusts billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests.
Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings.
Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
Keeps records of room availability/inventory management, and guests' accounts.
Performs bookkeeping activities, such as running reports and posting payments to guest folios.
Records guest comments or complaints, referring customers to General Manager as necessary.
Contacts head room attendant or maintenance staff when guests report problems.
Responds to emergency situations.
Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, and stairways to WoodSpring standards.
Assist guests checking in or out as directed by the AGM or General Manager
Vacancy caducado!