Vacancy caducado!
Req Ref No: LSNCFC28
Location: Winston Salem, NC
Duration: 2.5 monthsDescriptionDescription:Advanced Collections SpecialistThe Advanced Collections Specialist is responsible for initiating contact with customers and/or sales personnel and collecting on delinquent accounts. Specific areas of involvement include coordinating payment plans, resolving billing errors and disputes, and negotiating settlements. They will contribute to the success of client by minimizing losses and mitigating further credit risk.Major Task Responsibilities and Key Accountabilities: Actively monitor aging reports and initiate contact with customers to resolve delinquent balances
Thoroughly investigate historical data for each outstanding account prior to collection attempts
Leverage account notes and payment history for collections conversations and negotiation
Monitor and ensure follow up on any payment arrangements
Work with internal and external business partners to resolve any billing issues and disputes
Produce statements, dunning letters, delinquency notices, invoices and proof of delivery for customers as requested
Update the collections notes thoroughly each day
Determine placement of accounts with outside agencies if deemed necessary
Evaluate uncollectable accounts and submit balances bad debt write off if needed
Analyzes requests for credit reinstatements for at risk customers and approve or suggest further review by credit department
Take ownership and deliver against both personal and team goals
Drive self-improvement and continuous learning through coaching and feedback
Demonstrate initiative for expanding own skill set and knowledge of businessQualifications: 2+ years Collections experience (Preferred)
Excellent interpersonal and communication skills, including phone etiquette to establish relationships with internal and external partners and work effectively with the team
Excellent organizational and time management skills with the ability to prioritize activities
Strong attention to detail and level of accuracy
Knowledge of billing procedures and collection techniques
Familiarity with laws related to debt collection (Preferred)
High level of personal and professional integrity and ethics
Proficiency in MS Office applicationsVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Vacancy caducado!