Vacancy caducado!
Program Coordinator IPrintApplyProgram Coordinator ISalary$32,703.00 - $51,904.00 AnnuallyLocationWake County, NCJob TypePermanent Full-TimeDepartmentDept of TransportationJob Number19-08999Closing8/23/2019 11:59 PM Eastern
Description
Benefits
Questions
Description of WorkSalary Grade: GN07 Salary Range: $32,703 - $51,904This is a repost. Previous applicants must reapply to be considered."The North Carolina Division of Motor Vehicles is looking for motivated and energetic people to join our team. Start an exciting new career with an organization that is on the move! This position is currently located at NCDMV headquarters and we anticipate it moving to Rocky Mount in mid-2020."The primary purpose of Customer Compliance Services is to provide fair and impartial administrative hearings and records integrity on behalf of the Commissioner of Motor Vehicles in accordance with Chapter 20 of the North Carolina General Statutes and all applicable policies and procedures. This Unit promotes highway safety in a manner that preserves the legal rights of licensed drivers. This unit also serves as a liaison between DMV and the Administrative Office of the Courts responding to inquiries from the Clerks of Court across 100 counties regarding legal problems concerning driving records requiring an adjudication process of a driving record after interpreting and applying General Statute 20 Motor Vehicle Laws and guidelines in accordance with Division's policies and procedures. This unit also serves as a problem solver and adjudicator to all NC motor vehicle records to ensure records integrity.This position serves as a liaison between DMV & AOC and responds to inquiries from Clerks of Court, judges and transportation agencies regarding legal problems concerning driving records. This position also serves as a Help Desk to internal staff members of different units to ensure the integrity of the motor vehicle record. This position is required to review records including, but not limited to court documents and DMV records in order to render immediate decisions regarding suspensions, revocations, limited driving privileges which may be associated to hearing eligibility. This position provides an adjudication process to driving records which requires problem solving after interpreting and applying applicable guidelines in accordance with Division policies, procedures and General Statute Chapter 20, Motor Vehicle Laws. This position is required to resolve a variety of driver customer problems that do not warrant a hearing and evaluate the driving record to determine if a customer's driving privilege may be reinstated.Knowledge, Skills and Abilities / CompetenciesQualified Applicants must submit an application that clearly reflects work experience that demonstrates the following:
Possess skills in rendering decisions and abilities to conduct fair and impartial decisions through knowledge of the General Statutes Chapter 20, policies and procedures of the Division of Motor Vehicles.
Experience composing well written and accurate communications.
Experience using communication skills through establishing and maintaining effective working relationships with law enforcement agencies, DMV personnel, District Attorneys, trial lawyers, judges and law enforcement officers.
Proficiency with Microsoft Office, Word, Excel, Outlook Mail, Calendar, SAP and entering and extracting information from mainframe and web-based computer systems and applications.
Experience interpreting and explaining departmental policies and procedures; exercising good judgment and working independently to provide high quality customer service to a varied audience.
Management prefers:
Demonstrates ability to manage multiple programs independently and simultaneously.
Experience gathering and analyzing data/information and composing technical and administrative reports.
Ability to interpret laws, rules, regulations, and court decisions.
Ability to analyze facts, evidence and legal documents.
Applicants must have a North Carolina Driver License with no active points and no suspensions or revocations in the last ten years.Applicant subject to criminal background/motor vehicle record checkMinimum Education and Experience RequirementsBachelor s degree from an appropriately accredited institution; or an equivalent combination of education and experience.Supplemental and Contact InformationVanessa Staton919-615-5040Applicant must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept "See Attached" or "See Resume" in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.For permanent appointments:State of North Carolina employees have the opportunity to participate in a compelling array of benefits to enhance their quality of life, their health, and their future. Benefits include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Some benefits require 30 + hours work/week for participation. To find out about these, and other programs, please visit our Employee Benefits page: https://oshr.nc.gov/state-employee-resources/benefitsFor temporary, contract or other supplemental staffing appointments:There are no paid leave, retirement or other benefits associated with these appointment types.01I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)
Yes
No
02Are you aware that this position may be relocated to Nash county in 2020?
Yes
No
03Which of the following best describes your level of skill rendering decisions and abilities to conduct fair and impartial decisions through knowledge of the General Statutes Chapter 20, policies and procedures of the Division of Motor Vehicles?
None
Limited
Intermediate
Advanced
04Which of the following best describes your level of experience composing well written and accurate communications?
None
Less than 1 year
1-2 years
2-3 years
3 or more years
05Which of the following best describes your level of experience using communication skills through establishing and maintaining effective working relationships with law enforcement agencies, DMV personnel, District Attorneys, trial lawyers, judges and law enforcement officers, trial lawyers, judges, and/or law enforcement officers?
None
Less than 1 year
1-2 years
2-3 years
3 or more years
06Which of the following best describes your level of experience with Microsoft Office, Word, Excel, Outlook Mail, Calendar, SAP and entering and extracting information from mainframe and web-based computer systems and applications?
None
Less than 1 year
1-2 years
2-3 years
3 or more years
07Which of the following best describes your level of experience interpreting and explaining departmental policies and procedures; exercising good judgment and working independently to provide high quality customer service to a varied audience?
None
Less than 1 year
1-2 years
2-3 years
3 or more years
Required QuestionAgencyState of North CarolinaAddressNOTE: Apply to the department listed on postingAn Equal Opportunity Employer, North Carolina, State GovernmentWebsitehttp://www.oshr.nc.gov/jobs/index.htmlApplyYour browser does not support the IFRAME feature, which is required by this web page.
Vacancy caducado!