Vacancy caducado!
Qualifications
· 3-5 years’ experience within Call Center industry
· Ability to produce clear and concise written and verbal communication
· Ability to influence and facilitate effective outcomes without authority
· Familiarity with Contact Center Quality Initiatives
· Strong ability to identify/suggest changes to the team using analytics to support recommendations.
· Experience in the implementation of changes in processes
· Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
· Conduct insightful, ad hoc analyses to investigate ongoing or one-time Quality Opportunities/issues
· Ability to demonstrate critical, creative thinking and problem-solving skills
· Ability to synthesize and trend data and make improvement suggestionsStrong attention to detail and compliance mindset
· Education: Bachelor’s degree required
Additional Information
All your information will be kept confidential according to EEO guidelines.
Vacancy caducado!