Vacancy caducado!
Compensation: Hourly DOE
Employment type: 40 hours weekly
Requirements:
Extensive knowledge of Raleigh/Durham and surrounding areas
Upbeat and friendly personality
Phone etiquette is of the utmost importance
Ability to work in a fast-paced environment
At least 6 months of experience in a customer service role preferred
Basic computer skills in order to enter information into our database
Effective communication and customer service skills
Ability to effectively multitask
Good time management
Self-motivated, Self-aware
As a Dispatcher you will be working closely with the call center to support the Cleaning Technicians in the field. Communication is of paramount importance in our daily operations. Your primary duty is to ensure the schedule flows in a manner to best accommodate our customers. You will be responsible for placing the jobs on the schedule in the most efficient manner. Jobs are to be scheduled so drive time is minimized and end of day is as consistent as possible for the technicians. Once assigned, you will contact customers to inform them of their service window. Throughout the day the you will adjust the schedule based on customer changes, time constraints, incidents or re-services. You will also be in constant contact with all technicians and customers throughout the day. An effective dispatcher will allow the call center to focus on serving the customer on the phone and provide the best scenario for the technician to serve the customer in their home. All done while maintaining a professional happy demeanor.
Responsibilities include but are not limited to:
Fuel efficiency Managing day to day schedules and accomodating for cancellations, van breakdowns, customer need, time constraints and such
Setting and confirming schedules
Communication with customers on any delays in the arrival of their technician
Communication with technicians about ETD's, issues with invoices, cancellations, route changes and much more
Maximizing routes to reach daily revenue goals
Using fleet management systems to trach technician and van efficiencies
Our hours are from 7am-6pm, Mon thru Sat,
YOU MUST HAVE Flexibility during all of these hours.
Job Type: Full-time
Salary: $11.00 to $12.00 /hour DOE
Vacancy caducado!