Vacancy caducado!
CUSTOMER SERVICE REPRESENTATIVE - CUSTOMER SERVICEJob ID: OTH01ORKBecome part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.Job DescriptionMaintains an environment of safety for patients, self and others.Provides high standard of service to all incoming calls and effectively meet and greet customers; Assists and welcomes customers with their need(s) including providing departmental numbers/extensions, directions (e.g. physician address) to customer's destination, arranging patient transport, escort customer as needed, etc. to ensure customer safety.Responsible for providing accurate information as it relates to patient status and location utilizing a database, utilize overhead paging system (physicians or Rex co-workers) as requested, and other associated equipment to ensure customer is appropriately transferred to relevant department. Ensures all telephone, paging & directories are updated.Answers routine questions regarding hospital and departmental policies and procedures either in person or via multi-line switchboard; Re-directs calls timely and accurately while showing / displaying empathy with customers from a wide diverse range of cultural backgrounds.Assists in the training of new hires or Volunteers. Helps oversee Volunteers working in department. Assists in the training of new hires of Operators.Receives and places long distance calls. Maintains the necessary information for billing purposes.Receives request and/or monitors hospital emergency codes. Utilizes and follows appropriate procedures and maintains hospital security codes to overhead/page/beep when contacting the appropriate personnel ensuring all codes and emergencies are communicated clearly, concisely and in a timely fashion.Performs clerical duties and ability to multi task as required.QualificationsEducationHigh School or GED, hospital experience preferredPrimary Location: Raleigh, North Carolina, United StatesDepartment: REXH-54010-Customer ServiceShift: Weekend
Vacancy caducado!