Office 365 Specialist

We are looking for

• To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
• Identify, research, recommend, and implement Office 365 solutions and applications such as Teams, Flow, PowerApps, OneDrive, Forms, Bookings, SharePoint, etc.
• Serve as an ITS point of contact regarding new requests related to Microsoft applications and solutions to meet business needs.
• Develop, maintain, and update Office 365 governance documentation.
• Provide second level support services to staff, faculty, and students for complex, technical, and configuration issues related to Office 365 applications.
• Implement compliance and enforce ownership of applications and site content with stakeholders.
• Develop and maintain scripts used to manage\support the Office 365 environment for multiple applications.
• Partner with ITS and other workgroups for the integration and testing of applications that support Office 365 solutions.
• Manage Office 365 security administration in collaboration with the Cybersecurity team.
• Stay current on Office 365 changes, updates and new Microsoft releases for Office 365 and related products.
• Provide system support and maintain uptime as defined within the IT acceptable standards.
• Define requirements and scope for project implementations.
• Ensure effective use of existing applications and deliver new solutions on time and with high quality.
• Perform application maintenance, e.g. system parameters, user permissions, etc.
• Ensure compliance with license agreements and provide input into contracts for the College’s Microsoft Enterprise Agreement and other Microsoft applications.
• Provide training to ITS support staff on Office 365 applications in order to address HD calls; also provide needed training on Office 365 applications to end-users in conjunction with project-related implementations.
• Identify, research, recommend, and implement Microsoft applications outside of the Office 365 suite.

• Project management experience implementing and maintaining Office 365 solutions that focus on workflow, document management, and content creation for web-focused business teams.
• Knowledge of Microsoft SharePoint.
• Knowledge of Microsoft Security using Active Directory, Azure AD, and Office 365 Online groups.
• Knowledge of Windows Operating Systems, Microsoft SQL, Microsoft IIS, Microsoft Internet Explorer, and network concepts.
• Experience in the development of technical and user documentation.
• Basic scripting and development skills using PowerShell.
• Demonstrated focus on customer service skills and the ability to communicate clearly and effectively to a wide variety of audiences.
• Ability to multi-task and set priorities within tight timelines and high client expectations.
• Strong analytical, project management, customer service, and team-oriented interpersonal skills.
• Critical thinking and problem determination skills.
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and web-browsers.
• Ability to identify deficient processes/procedures and assist in the development and implementation of solutions.
• Ability to maintain a high level of confidentiality.

• Associates Degree.
• At least 3 years' experience in Information Technologies, or another related area with experience supporting Office 365 applications.

• Associates Degree in an IT-related field.
• At least 5 years' experience in Information Technologies, or another related area with experience supporting Office 365 applications in a higher education environment.
• One or more Microsoft Office 365 Certifications such as Developer Associate, Modern Desktop Administrator Associate, Teamwork Administrator Associate, Fundamentals or Enterprise Administrator.
• ITIL Foundation Certification.