Vacancy caducado!
Position DescriptionWhat does an outstanding Professional Services Technical Consultant Senior level person do?
You will work with one of the most widely known, groundbreaking ECM applications available today, specifically for our Financial Services clients.
You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial & Risk Management Solutions, ECM line of business.
Working in a fast-paced environment, you will serve as the key member of the delivery team. You will also interact with the Sales, Marketing, Sales Engineering, and Go-to-Market teams and regularly interact with clients and prospects.
You’re strong communication skills will allow for mutual understanding with customers and internal partners in a multicultural environment. This role will require the ability to work outside traditional business hours when necessary to support our customers.
As a Professional Services Tech Consultant, Senior you can look forward to:
Assisting Program Manager(s) and other team member(s) to elicit, validate and prioritize client technical requirements with regard to our Delivery Manager, WorkFlow and LoanTracker products
Confirming technical and business objective requirements with clients.
Working in conjunction with Installation Consultants/Analysts and Project Managers, to present and negotiate the design of the proposed solution with the client.
Engaging with Client teams to ensure requirements are understood and that software is being implemented/configured to meet the business requirements.
Installing configured solutions or assisting in the installation process onsite with client.
Troubleshooting all technical issues through the life of the project.
Providing assistance to resolve technically related implementation-specific defects that come through Support.
Working closely with the Development team to provide input and to receive continual training.
Producing new ideas, approaches or insights; crafting innovative product solutions or designs; and producing a range of solutions to problems.
Focusing on customer needs and happiness; setting high standards for quality and quantity; monitoring and maintaining quality and efficiency.
Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated
Keeping up-to-date with competitor information, tools, standard methodologies and market trends; identifying business opportunities for the organization.
Supporting sales activities, which would include contributions and organization to demos, RFI, RFP, and Proof of Concept projects.
Basic qualifications for consideration:
High School Diploma or equivalent required. Bachelor’s degree preferred.
Minimum of 5 years of Financial Services experience.
Minimum of 3 years of experience with ECM (Enterprise Content Management) technology and terminology.
Experience in business process analysis and documenting business and functional requirements.
Experienced in analyzing and discussing business and technical topics with both technical and non-technical personnel.
Exhibits creativity in identifying and implementing solutions to meet business requirements.
Strong written and verbal communication skills.
Experienced and proven skills working with clients in complex business environments.
Proven ability to work under significant project pressure and meet internal and external deadlines.
Ability to occasionally work extended workdays, weekends and holidays as required.
Experience working with clients, consulting (selling), communicating with all levels of management and C level members of the organization.
Preferred Qualifications:
Hyland Software Onbase certifications preferred
Travel Required :
Travel will vary with an average of 25%, but up to maximum of 50% during peak times
Learn more about us.Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services.We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.Explore the possibilities of a career with Fiserv and Find Your Forward with us.Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.
Vacancy caducado!