CUSTOMER SERVICE MANAGER

Carolina del Norte, Hickory / lenoir Hickory / lenoir USA
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Posted Date: Sep 23, 2019Schedule: Monday - Friday, 7:30AM - 5:30PMTravel: 5%Manager will over see 3 Micro market routes in addition to overseeing all operational aspects of Hickory's Office Coffee Service program. Coffee service includes 2 routes. Duties would also include supporting our sales team in growing the coffee business by identifying new opportunities.Past management experience preferred/Growth. Opportunity. Excellence.//Canteen// /sets the national standard for /excellence/ in automated retail, and /EVERY/ segment of our business is thriving./ /We employ the best team in the industry and their dedication, collaboration and passion fuels our/ growth//./ YOU bring the enthusiasm, customer service and commitment; we’ll supply the /opportunity/ and innovation. TOGETHER we’ll continue to transform the micro-market, dining, coffee and vending industry./Come grow with us. We are Canteen./Job SummaryKey Responsibilities:

Responsible for site visits and client retention

Assist branches with grand openings

Ensure we are compliant with local and national account standards; review corporate compliance reporting

Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)

Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)

Coordinate efforts to improve the customer retention and client experience at the point of sale

Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue

Drive compliance to merchandising standards

Assess performance by location through audit reports (Quarterly District Evaluations)

Preferred Qualifications:

A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable

Route management, retail and merchandising experience is preferred

Food & beverage experience

Excellent communication skills required

Must be able to travel to client sites

Must be passionate about providing world class service to our clients and customers

Apply to Canteen today!/Canteen is a member of Compass Group USA/Click here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Req ID: 322673CanteenJOANNA L GAMMONSALARIED EXEMPT

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Job Details

ID #2726979
Estado Carolina del Norte
Ciudad Hickory / lenoir
Full-time
USD
Fuente Compass Group, North America
Showed 2019-09-23
Fecha 2019-09-24
Fecha tope 2019-11-22
Categoría Etcétera
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