Test Center Manager: INTERNAL POSTING

Position InformationPosting Number C1698PQuick Link for PostingWorking Title Test Center Manager: INTERNAL POSTINGPosition Number 17359Department Center for Educational AccessAbout the UniversityFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations. Ten colleges and schools serve more than 27,600 students with 200+ academic programs. U of A students earn nationally competitive awards at an impressive rate and represent all 50 states and 120 countries.The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. Arkansas is a natural wonder of forests, mountains and lakes framed by picturesque rivers and streams. Some of the best outdoor amenities and most spectacular hiking trails are a short drive from campus.As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.About the College/DepartmentThe Center for Educational Access (CEA) serves as the central campus resource for helping students with disabilities obtain the accommodations they need for equal access to classroom activity. TheCEAprovides direct support for students with disabilities and training and educational resources to the University community as a whole.Department Home Page https://cea.uark.edu/Job Type StaffSummary of Job DutiesThe Test Center Manager is responsible for organizing and managing the test center operations, to include coordinating the administration of accommodated tests for students with disabilities on behalf of academic departments. The Test Center Manager is responsible for overseeing the provision of reasonable test accommodations to ensure equal educational access and opportunities, including but not limited to: readers, scribes, and assistive technology. This position is responsible for developing, interpreting, explaining and enforcingCEApolicies, procedures and rules concerning test accommodations to ensure compliance with state and federal laws and agency/institution policy. This position is responsible for offering assistance and suggestions in designing, planning, and implementing test accommodations to faculty and staff. This position is responsible for regularly communicating (in-person, over the phone, and via email) with students, faculty, and staff, as well as maintaining confidential and appropriate records by documenting communication with and regarding students. The Test Center Manager is responsible for supervising staff, which includes the responsibility to schedule, assign and review work, as well as establish work priorities.The Test Center Manager is responsible for gathering information and data, and formulating collected data into recommendations to develop new or revise existing program policies and procedures to increase test center efficiency. This position is responsible for forecasting needs for future semesters for budget preparation, including but not limited to, staffing, technology, assistive software, and overflow testing space. The Test Center Manager is responsible for conducting workshops and developing initiatives for test center staff, students with disabilities, and faculty to promote diversity and inclusion, student access, career advancement, University policies, and state and federal regulations regarding implementation of reasonable test accommodation(s). Performs other duties as assigned.This position is governed by state and federal laws and agency/institution policy.Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.Minimum Qualifications: Please ensure that all relevant application materials include details addressing the minimum qualifications. Applicants not meeting the minimum qualifications will be disqualified from consideration.

The formal education equivalent of a bachelor’s degree with a major in sociology, public administration, or related field from an accredited institution of higher education

At least two years of experience in program administration or related area

Does this job require any license(s)/certification(s)? NoIf yes, please specifyPreferred Qualifications

At least two years of supervisory experience

Experience working with people with disabilities

Team leading and training experience, and exposure to a testing environment

Knowledge, Skills and Abilities (KSAs)

Knowledge of the organization and administration of various higher education academic and social programs

Knowledge of management principles involved in the coordination of people and resources and managing a wide variety of complex processes and procedures

Proficient in the use of standard office equipment and broad technical and computer skills, including Microsoft Applications, Adobe Acrobat, and assistive software/technology

Ability to coordinate the activities of campus academic and/or social programs

Ability to effectively communicate orally and in writing as appropriate for the needs of the audience

Ability to use interpersonal skills to establish and maintain effective and cooperative working relationships with a diverse population

Ability to train and monitor/assess the performance of others to make improvements or take corrective action

Ability to efficiently manage multiple competing priorities/tasks, while meeting deadlines with accuracy and constant interruptions

Ability to think critically and logically to identify recognize, analyze, and solve a variety of problems

Ability to handle difficult and stressful situations with professional composure

Ability to work both independently and as part of a collaborative team

Ability to exercise sound judgment in making critical decisions, ensuring compliance under limited supervision

Ability to maintain a high degree of discretion needed due to the volume of sensitive and confidential issues

Ability to work evenings and occasional weekends as necessary

Physical activities associated with this positionThe following physical activities are associated with the position and will be performed with or without an accommodation. All individuals are encouraged to apply.Occasionally

Kneeling

Lifting

Reaching

Stooping

Frequently

Manipulate items with fingers, including keyboarding

Grasping

Hearing

Repetitive motion

Sitting

Standing

Talking

Walking

Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.Physical Conditions None. The employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).Work Schedule Hours of Test Center Operation: Monday - Friday 8:00 a.m. - 7:00 p.m., (schedule will vary based on departmental needs to include evenings and occasional weekends)Overtime Eligible YesIs this position weather/event essential? If yes, the employee in this position will report to work at the scheduled time when the University is closed due to inclement conditions. NoWork Location/Building Fayetteville Campus - Union Station room 305Benefits Eligible YesAppointment Percent 100Salary $30,713Pay Grade Level C116Type of Background Checks Required Criminal felony and misdemeanor and national registered sex offender checkPre-employment Screening RequirementsThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.Posting Detail InformationFuture Open DateClose Date 09/23/2019Open Until Filled NoAnticipated Start DateAnticipated End Date (for temporary appointments)Recruitment Contact InformationUniversity of Arkansas Human ResourcesADMN222(479) 575-5351Askhr.uark.eduAll application materials must be uploaded to the University of Arkansas employment system at jobs.uark.edu. Please do not send to listed recruitment contact.Special Instructions SummaryThis posting is open to current University of Arkansas employees, appointed or hourly, whose employee status can be confirmed in the BASIS system.Hiring Location 222 Administration Building Fayetteville, AR 72701.EEO StatementThe University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age, national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual orientation, gender identity or any other characteristic protected under applicable federal or state law. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.Internal Posting YesWork Location Fayetteville, ARSupplemental QuestionsRequired fields are indicated with an asterisk ().

Are you a current employee (including hourly) of the University of Arkansas?

Yes

No

If you answered 'yes' to the previous question, please provide your six-digit employee identification number (BASIS ID number).(Open Ended Question)

Documents Needed to ApplyRequired Documents

Resume

Cover Letter/Letter of Application

List of three Professional References (name, title, email address and contact number)

Optional Documents

Unofficial/Official Transcript(s)

Unofficial/Official Transcript(s) cont.

Proof of Veterans Status

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race/color, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.