Vacancy caducado!
The Roberts Company
Complete Industrial Solutions
Fabrication Construction Plant Services
We would like you to join the Roberts team!
NOW HIRING: IT Support Analyst
Our Ideal IT Support Analyst:
First and foremost a great communicator
Has an affinity for computers and a broad knowledge of computer systems
Ability to tackle new problems quickly
Uses available research tools to resolve issues
Can work well with minimal supervision
Thrives in environment with methodical processes
Excellent problem solver
The Basic Summary:
The IT Support Analyst provides support for The Roberts Company in order to resolve technical PC, server, and network related issues.
Specific Responsibilities:
Provide first level customer support including troubleshooting basic issues with computer hardware, network/internet connectivity, email, and software applications as well as completing client requests for password and user account administration
Create properly formatted tickets for client calls & emails in tracking software as the work occurs
Coordinate scheduling of service visits and technician support phone calls to clients
Maintain inventory of equipment in-house and organization of service area
Ask and gather intelligent questions about the clients business and accurately document
Document opportunities that are discussed or discovered while interacting with clients
Perform basic computer hardware and software installations, configurations, and virus removals
Create and maintain documentation for client and internal tasks and procedures
Develop and/or revise best practices and processes for Help Desk procedures
Essential Qualifications:
High school diploma, at least two years of secondary education preferred
Must have a valid drivers license and reliable transportation for travel as far as 75 miles from the office
Must be able to work a full-time 40 hour work week which may include after-hours support
Exceptional computer and system administration skills on Microsoft based clients and servers
Firm understanding of the configuration of basic networking components and peripherals
Good verbal and written communication skills for interactions with customers on a daily basis; both in person and on the phone
Ability and willingness to operate in a fast-paced and dynamic environment with a calm demeanor and maintaining a win/win attitude
Preferred Qualifications:
5+ years experience as a system analyst, help-desk support provider, or equivalent role
Intricate knowledge/experience with workstation, server and network diagnostics, repair, and installation
Expertise with MS Windows Server, MS Active Directory, ConnectWise, and Labtech
CompTIA A+, Network+, and various Microsoft certifications
Experience with virtualization technologies, or cloud hosting
Please Contact Human Resources:
176 Laurie Ellis Rd Winterville, NC 28590
Phone: 252-355-9369 Fax: 252-355-9349
Online: www.robertscompany.com
Email us: [email protected]
Health, Dental, Vision, STD/LTD, 401k
Life Ins, Etc. EOE M/F/Vet/Disabled
Vacancy caducado!