Client Relationship Specialist

The Client Relationship Specialist is a service-minded individual who provides best-in-class client services for Spectrum Community Solutions Bulk customers. These customer interactions include maximizing opportunities to enhance the Customer Lifetime Value by alleviating escalated customer concerns and renewing customer that are out of contract. The Client Relationship Specialist executes strategy that strikes a balance between saving bulk customers and retaining revenue. Additional responsibilities will include renewals for several critical initiatives including obsolete equipment remediation, delinquent accounts, and improving customer communications.