Vacancy caducado!
Description
Duties and Responsibilities :
Maintain a strong, cooperative, reliable and professional working relationship with both external and internal customers to form solid partnerships
Perform order management and processing for all ES businesses, including samples, free goods and adjustments
Monitor order status on a continuous basis questioning any late shipments with warehouses / plants and updating internal and external parties accordingly
Work in conjunction with remote teams and 3rd-party providers (warehousing and transportation) for smooth order processing to ensure timeliness and high customer satisfaction
Identify, validate and monitor back-orders on a continuous basis through communication with Material and Distribution Planners and update customers on back-order status as changes occur.
Contact customers whenever back-orders are available for shipment to confirm open orders are still viable and that customer needs are properly met
Provide support and information to sales representatives on order status and issues relating to programs, order status, inventory, production and any other issues impacting customer care so they are better prepared to handle customer needs allowing for a more positive customer experience
Provide accurate, valid, timely and complete information on programs and in reports such as : Open orders, Weekly Order Update, Delivery Status, Program Goals, Product Outage / Shortage, Allocations, Product Phasing, Production Plans, QOTIF, Return Analysis and other reports
Work closely with Inventory Reconciliation Specialists to resolve any inventory reconciliation discrepancies that require assistance
Investigate customer complaints timely and aid in resolution where appropriate in order to maintain positive relationships with customers
Operate the CS 800 line on a daily basis to ensure high service and optimal efficiencies
Ensure compliance with all CS activities and audit requirements
Maintain general awareness of client’s products and their benefits / position in the market in order to be knowledgeable with our customer base
Other responsibilities as required
Skills and Qualifications :
Demonstrates flexibility to work within a team environment with the ability to support team members that may service the same accounts for other product lines and to function as a back-up liaison for team members.
Must possess strong change management skills and be able to function in a fast paced and constantly changing environment.
Strong data analytics, solution driven, proactively engaged and customer focused approach are also ideal. Proven ability to manage multiple projects at a time while paying close attention to details is also needed.
Customer orientation and ability to adapt / respond to meet customer’s needs is also required.
Requirements :
Proven customer support experience and order management
Strong phone and email contact handling skills and active listening, presentation skills
Excellent verbal and written communication skills
Highly level of organization
SAP Proficiency
Microsoft Word, Excel, PowerPoint,
BA / BS Degree Required, or a minimum of 5 or more years of experience in customer service or corporate logistics.
Vacancy caducado!