National Account Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a National Account Manager for a FULL TIME internal role in Tampa, FL. The National Account Manager (NAM) will be responsible for managing relationships with strategic, high volume accounts with hiring demands in one or more core locations. Using a hands-on approach, this person will be primarily responsible for developing relationships with key decision makers, working in tandem with an Inside Sales resource to maximizing business opportunities for staff augmentation. In addition, the NAM will target and manage additional opportunities for fulltime roles and/or professional services. This person will manage all aspects of client relationship, represent the company with customers and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives. Responsibilities

• Serve as single point of contact (POC) for new business development within assigned accounts . This person will own all facets of the account management process, understand business drivers, leverage cross functional resources and analyze key metrics for retail customer success. This person will advocate fiercely for customers internally and respond promptly and accurately to questions from both internal business partners and customers.
• Engage with customers to understand their needs and deliver results. Build and communicate value-added recommendations to enhance systems and programs to resolve customer issues. Gather, analyze and share data to influence business decisions.
• Contact all consultants on billing monthly and build relationships with existing and prospective line of business decision makers/hiring managers. Build brand alliance with the reciprocal human resources team to position for FTE recruitment opportunities. Build organizational chart and target executive level relationships. Establish trusted relationships. Advise and position for inclusion in professional/managed services initiatives.
• Stay up to date with internal and external developments and suggest new ways to increase sales.
• Willingness and ability to travel up to 50% of the time.
• Proven track-record of process improvement and measurable wins within a leadership role for a fast-paced, sizable company.
• Proven ability to drive customer experiences and results through team development.
• Experience with diplomatically managing multiple commitments to customers, staff, and operations.
• Ability to adapt to challenges in a constantly changing environment.
• Cross-team coordination, project management (scope, schedule, cost/staffing), and customer-facing skills.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously.
• Composed, poised, and professional demeanor with the ability to work in a high-pressure environment.

• Proven experience serving as as a NAM or a seasoned Account Manager assigned to a high-volume account.
• Solid experience in sales and customer service.
• Demonstrable experience in negotiating and meeting client requirements.
• In-depth understanding of sales performance metrics.
• Hands on experience with CRM software and MS Office.
• Excellent analytical and organizational skills.
• Strong communication skills.
• Ability to lead by example and motivate other team members.
• Solid employment track record
• College degree