Lead Services Specialist - Technical Support

Role Summary:In this role, you will be responsible for contributing to the overall global execution of the Productivity strategy for our Services business. This position will be part of a team focused on the development of analytics for the non-Condition Base Monitored components. The team will be researching turbine faults and working to clearly define failed components from turbine operational data. This role will have many different rewarding tasks to execute on and will allow for optimal creativity.Essential Responsibilities:As the Lead Services Specialist - Technical Support, you will:

Help solve deep technical problems remote of the turbine asset

Dig deeply into the drivers for certain faults and assign a root cause traceable to the correct turbine component

Influence multiple global service teams to execute turbine repairs due to Analytic Advisement as a result of Root Cause Analyses

Track business metrics associated with the deployed analytics and identify where we have savings and shortfalls due to site actions

Lead technical support for issue resolution on monitored turbines, including root causes for AEP shortfalls, availability issues, or parameter changes

Support technical and operational customer meetings and data requests

Contribute to continuous improvement of the analytic tools necessary to maintain the FSA / OSA / PowerUp fleet at maximum performance

Maximize Business Opportunity for all identified operational changes and track benefit over a longer time frame

Be able to understand the LD / Bonus structure at an OSA / FSA siteManage time standards and execution metrics and identify benefits and shortfalls

Qualifications/Requirements:

Bachelor's degree from an accredited university or college (or a High School Diploma / GED with a minimum of 4 years of experience in Services)

Minimum of 3 years of technical experience in wind turbine or related power generation businesses

Desired Characteristics:

Ability to communicate clearly to all levels of the Renewable Energy organization

Wind Technician Experience – Hands On

Wind Service Engineer Experience – Hands On

Six Sigma Certification or equivalent quality certification

To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @gecareersAbout Us:GE Renewable Energy harnesses the earth’s most abundant resources – the strength of the wind, the heat of the sun and the force of water – to power the world’s biggest economies and the most remote communities.With an innovative spirit and an entrepreneurial mindset, we engineer energy products and digital services that create industry-leading value for our customers around the world.We see the promise of renewable energy everywhere we look. Our team has the courage, scale, passion, diversity and resourcefulness needed to deliver that promise wherever and however the world needs it.Together with our customers, we’re proving that no one ever has to choose between affordable, reliable, or sustainable energy.We are unleashing limitless energy.GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;New York;Schenectady;