Vacancy caducado!
Job Description
BAE Systems is building a Core Configuration Management (CCM) team in order to provide support for programs and efforts within the AFRL RIE cross domain and data and information handling portfolio.
Technical support for the capabilities and associated programs require personnel with specific knowledge, expertise and experiences in the Intelligence and Command and Control (C2) Community.
The team will lead and provide Tier 1 help desk support, conduct problem resolution for systems, test, and debugging, of current and future systems offered by these program offices, including SecureView®, ISSE, and CCOLT.
They will track program metrics, providing reporting that identifies trends, and can be used to determine incident status and rates at program and enterprise levels.
The Help Desk Administrators will also be responsible for the following duties :
Respond to Tier 1 requests for technical assistance in person, via phone, and electronically, escalating to Tier 2 or Tier 3 as needed
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Collaborate with the Program Management Offices to build a repository of knowledge base documents
Follow standard help desk procedures and adapt them to meet requirements in a dynamic environment
Document the response to tickets in Jira Helpdesk or approved issue management and tracking software
Provide system monitoring, administration and Help Desk support to include network installation, problem resolution, upgrades, maintenance, maintaining user system and exchange accounts, and user training
Required Skills and Education
A BA / BS and 2+yr relevant experience
Detail oriented and responsive professional demonstrated experience in a help desk environment
Excellent verbal and written communication skills
Experience with Linux based systems
Demonstrated Cross Domain knowledge and experience
Current TS / SCI Clearance
Preferred Skills and Education
Experience with DI2E
Experience with the Atlassian Tool Suite (or similar), especially Jira Service Desk, Jira and Confluence
Specific experience with Cross Domain Applications such as SecureView®, ISSE, or Collaboration Gateway
Specific experience and familiarity with the CCM tools
Systems administration experience
Red Hat or Linux Certification
IAT Level I certified
Vacancy caducado!