Vacancy caducado!
Recent Graduate / Entry to Jr Level for unique start-up like firm (Midtown)
Get in on the ground floor of this great start-up tech company! Grow with us!
We are a Fast Growing Financial Technology Start-up in Midtown Manhattan
Employment Details: Full-time, permanent employment with benefits
Location: Midtown Manhattan 2 blocks from Penn Station Start Date: February 25, 2019
Customer Relations Professionals are the frontline support of our top tier clients around the world. To be successful, you must have genuine motivation to help people and provide great service. The role entails delivering quick, effective service and support to our high tier customers in response to inquiries, requests and concerns using phone, email, chat and social media, ensuring they receive exceptional care from start-to-finish.
You will be responsible for:
Increasing customer satisfaction by ensuring clarity regarding the payment solutions we offer.
Providing first call resolution whenever possible.
Keeping our customers updated regarding their account activity.
Representing the voice of our customers internally as you advocate for their needs and escalate any issues that arise.
Liaising with our internal teams to ensure solutions are found and communicated appropriately.
You should come prepared with:
High level of organizational skills and ability to work under pressure.
Ability to multi-task, make decisions in a fastpaced environment and drive results.
Passion for knowledge, drive for excellence, collaboration and humbleness.
A pleasant, customer service-oriented attitude.
Excellent written and verbal communication skills
Availability for a full-time role
Not a must but a great advantage:
Proficient in a second language (Spanish an advantage)
Experience in a service-oriented position
Experience in a Fin-tech company
The Customer Relations Professionals will join a global team located in New York, Hong Kong, the Philippines and Israel, supporting customers in more than 35 languages. The New York operation is geared specifically towards supporting top tier English and Spanish customers. Team members will receive ongoing training on new products, solutions, workflows and processes to ensure they keep up with the company's fast paced development roadmap and can communicate the most accurate and up to date information available to our high tier customers.
Vacancy caducado!