Job Details

ID #5163842
Estado New York
Ciudad Hudson valley
Tipo de trabajo Full-time
Salario USD Competitive Competitive
Fuente New York
Showed 2020-10-25
Fecha 2020-10-22
Fecha tope 2020-12-21
Categoría Venta al por menor/al por mayor
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IT Systems & Support Specialist - Adams Corporate

New York, Hudson valley 00000 Hudson valley USA

Vacancy caducado!

IT Systems & Support Specialist: Adams Fairacre Farms has an exciting opportunity for an IT Systems & Support Specialist to provide end-user technical support and to assist with maintaining and installing IT systems. The Systems & Support Specialist will interact with end-users via phone, messaging, and in person to provide both remote and onsite assistance with the end goal of delivering excellent customer satisfaction. This position reports directly to the IT Director.

Adams takes pride in valuing, caring for, and developing our staff. Every employee directly contributes to us fulfilling our mission of "Giving You Farmstand Quality Everyday".Applicants must have 2-3 years of professional IT experience. Please include a resume with your application.Duties

First level hardware, software and network support for Adams’ end-users located in retail areas, corporate offices and Back Yard businesses, including:

Point of Sale troubleshooting

Windows/Mac Desktop computer support and troubleshooting

MS Office support and guidance

Network troubleshooting – WAN and LAN

Phone system and service troubleshooting

Business machines – printers, copiers, scanners, fax, etc.

Retail equipment – scales, labelers, handhelds, etc.

End user administration – Basic Active Directory and O365

Transaction/reporting research

Maintain and install systems including desktop PC configuration & replacement, software patches, networking devices, etc.

Answer phone calls and messages from end-users promptly to provide immediate solutions when possible

Log all end-user incidents in the help desk ticketing system

Escalate incidents to appropriate staff as necessary

Review incident queue and follow up as necessary to ensure all requests/incidents are fulfilled

Place service calls and replacement equipment requests with outside vendors. Monitor the status of the call until it is resolved.

Provide assistance as needed to cover functions of all IT staff members

Assist with IT/Corporate Scanning projects as needed

Remain familiar with Adams systems and operations to support end-users in the best way possible

Travel to all Adams sites for support and project purposes

Participate in after-hours on call rotationQualifications (General)

Ability to communicate in a clear, professional and friendly manner with end-users and coworkers

Work in a fast-paced environment where collaboration is essential.

Dependable and self-motivated

Flexibility in schedule

Maintain high level of integrity with Adams’ data and proprietary information

Reliable transportation and valid NYS driver’s license

Be 18 years or olderQualifications (Technical)

Experience working with and troubleshooting Microsoft and Mac operating systems required

Ability to diagnose hardware, software and equipment problems required

Understanding of networking technologies required

Basic knowledge of Active Directory and O365 is preferred

Knowledge of Supermarket retail systems and operations is preferred

CompTIA and Microsoft certifications are strongly preferredPhysical Requirements

Employee must be physically able to:

Ability to lift and move 50 pounds

Ability to freely access all areas of all stores including selling floor, stock area & register area

Ability to operate and use all equipment necessary

Use hands, wrists, fingers, and arms for duration of shift

Adams Fairacre Farms was voted the 2019 'Best Large Employer to Work for in the Hudson Valley' and one of the best of its kind in retail sales. We have over 1,000 friendly, caring employees between our four stores. We are a family owned business with family values.Here are just some of the benefits offered:

Health Insurance (full-time employees)

Dental Insurance

Flexible Spending Account (FSA)

401(k) with employer match

20% employee discount

Paid holidays

Paid vacation

Paid sick (full-time employees)

Life insurance (full-time employees)

Short term disability

Voluntary benefits, including supplemental life, short-term disability, cancer coverage, accident coverageApply online at: https://adamsfarms.com/available-employment/

Vacancy caducado!

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